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® NBX System Planning Guide Release 6.5 : V3001 Analog and V3001 BRI V3001R V3000 Analog and V3000 BRI V5000 http : / / www . 3com.com / Published : April 2009
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Copyright © 1998 – 2009 , 3Com Corporation . All Rights Reserved . No part of this documentation may be reproduced in any form or by any means or used to make any derivative work ( such as translation , transformation , or adaptation ) without written permission from 3Com Corporation . 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change . 3Com Corporation provides this documentation without warranty , term , or condition of any kind , either implied or expressed , including , but not limited to , the implied warranties , terms , or conditions of merchantability , satisfactory quality , and fitness for a particular purpose . 3Com may make improvements or changes in the product ( s ) and / or the program ( s ) described in this documentation at any time . If there is any software on removable media described in this documentation , it is furnished under a license agreement included with the product as a separate document , in the hardcopy documentation , or on the removable media in a directory file named LICENSE.TXT or ! LICENSE.TXT . If you are unable to locate a copy , please contact 3Com and a copy will be provided to you . UNITED STATES GOVERNMENT LEGEND If you are a United States government agency , then this documentation and the software described herein are provided to you subject to the following : All technical data and computer software are commercial in nature and developed solely at private expense . Software is delivered as “ Commercial Computer Software � as defined in DFARS 252.227 - 7014 ( June 1995 ) or as a “ commercial item � as defined in FAR 2.101 ( a ) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software . Technical data is provided with limited rights only as provided in DFAR 252.227 - 7015 ( Nov 1995 ) or FAR 52.227 - 14 ( June 1987 ) , whichever is applicable . You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in , or delivered to you in conjunction with , this guide . Unless otherwise indicated , 3Com registered trademarks are registered in the United States and may or may not be registered in other countries . 3Com , the 3Com logo , and NBX are registered trademarks of 3Com Corporation . NBX NetSet is a trademark of 3Com Corporation . 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies . Microsoft , Windows , and Windows NT are registered trademarks of Microsoft Corporation . Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated . All other company and product names may be trademarks of the respective companies with which they are associated . 3Com Corporation 350 Campus Drive Marlborough , MA 01752 - 3064
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CONTENTS Contact Information 5 Carrier Information 5 Preliminary Information 6 Site Survey 7 LAN / WAN Survey 7 Telephone Line Survey 8 Electrical Survey 8 Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI 9 Digital Line Card Provisioning – E1 ISDN PRI and ISDN BRI - ST 11 Digital Lines 12 Digital Line Spans 14 Digital Line Groups 16 Class of Service 18 Business Hours ( Time of Day Service Modes ) 26 Account Codes 27 Automatic Call Distribution Groups 28 Automatic Call Distribution Groups continued 29 Automatic Call Distribution Announcements 30 Supervisory Monitoring 31 Hunt Groups 32 TAPI Route Points 34 Calling Groups 36 Call Pickup Groups 36 Paging Zones 37 Dial Plan 38 Peripheral Devices 42 CO / Telephone Exchange Lines 43 Button Mapping Groups , 3102 Business Telephones 45 Button Mapping Groups , 3101 and 3101SP Basic Telephones 46 Button Mapping Groups , 3106 and 3107 Cordless Telephones 47 User Configuration 49 User Configuration , continued 50 User Configuration , continued 51 User Configuration , continued 52 911 / E911 User Configuration 53 Automated Attendant 57 Automated Attendant ⎯ Closed / Holiday Hours 59 Automated Attendant Sub - menus 60 Voice Mail 65 Configurable Operators 65 Notes 66
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PREFACE This form is designed to help 3Com NBX partners gather information that they can use to plan the ® installation of the 3Com NBX Networked Telephony Solution . It is designed to help you plan a system that uses 3Com call control and NBX Messaging . Completing this form may spur questions that enable you and your client to configure the system in the most useful manner for the client . In addition , you can use the completed form as a record for you and the client . Distribution Medium This guide is available in both Microsoft Word and PDF format on the NBX Resource Pack . The free ® Adobe Reader for reading the PDF file is available at www.adobe.com . Comments Please send your comments about this guide or any of the 3Com NBX documentation and Help systems to : Voice_TechComm_Comments @ 3com.com
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3Com NBX Communications System Planning Guide 5 Contact Information Customer Client Name : Contact Name : Installation Address : System Administrator : Telephone Number : Fax Number : E - mail Address : Dealer Dealer Name : Contact Name : Address : Telephone Number : Cell Phone Number : Fax Number : E - mail Address : Carrier Information Local Service Carrier : Contact Name : Telephone Number : Fax Number : Billing Number : Any additional lines being added ? Types of lines being added : Yes Loop start No T1 / PRI E1 / PRI BRI - S / T New PSTN connection installation date : Long - distance Service Carrier : Contact Name : Telephone Number : Fax Number : Account Number :
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3Com NBX Communications System Planning Guide 6 Preliminary Information Number of telephones installed on current telephone system : Number of Group 0 telephones ( 3Com 3100 Telephones ) being installed on the NBX system : Number of Group 1 telephones ( 3Com 3101 Basic , 3106 & 3107 Cordless Telephones ) being installed on the NBX system : Number of Group 2 telephones ( 3Com 3102 Business & 3103 Managers Telephones ) being installed on the NBX system : Number of NBX attendant consoles being installed on the NBX system ? Number of other telephones being installed on the NBX system : Number of users anticipated in the near future : Where will the NBX chassis be located ? Mode : Key system ? Hybrid / PBX ? Will optional disk mirroring be installed ( V5000 or V3001R only ) ? Yes No What range of extensions would you like ? ( 3 - digit default : 100 - 449 / 4 - digit default : 1000 - 4999 ) Extension that will be assigned to the attendant’s telephone : ( 3 - digit default : 100 / 4 - digit default : 1000 ) Power Failure Telephone ( PFT ) units to be installed ? ( North America only ) Yes No Number of PFTs : UPS available for chassis ? ( UPS is recommended ) Yes No Dedicated power outlet available for UPS ? Yes No Will a redundant power supply be used ( optional on V5000 ; standard on V3001R ) ? Yes No Note : One dedicated power outlet is required for each power supply . Attach a list of frequently dialed telephone numbers for System Speed Dials .
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3Com NBX Communications System Planning Guide 7 Site Survey Cable Survey Plenum PVC Termination : Data cable : cat . / level : Singles Dual Quad 110 Voice - only cable : cat . / level : Singles Dual Quad Patch Total number of Singles Dual Quad 66 locations / drops : Other : Riser cable : Plenum PVC Shielded Copper Number of pairs : Length : Fiber Armored Number of strands : Length : Coax Type : Length : Demarcation for dial tone : Feeder : existing new Plenum PVC Number of pairs : Termination block ? Yes No RJ - 21x ( 66 ) 110 block Modular jack Location of IDFS : Drop ceiling height : Walls : Number of floors : LAN / WAN Survey Do you have IP networking / Internet access ? Yes No Fixed IP address to be assigned to the NCP : ( Default : 192.168.1.190 ) Default Gateway : ( Default : 0.0.0.0 ) Subnet Mask : ( Default : 255.255.255.0 ) Host Name : Type of Ethernet LAN : 10BASE - T 100BASE - T Protocols used on network : IP IPX AppleTalk Will Ethernet power ( PoE ) be used for the telephones ? Yes No Number of 802.3af - compliant Ethernet power supplies : Number of non - 802.3af - compliant Ethernet power supplies ( may require the use of a splitter ( 3C10223 ) for each powered device ) : Does your network meet 5 - 4 - 3 Ethernet specifications today ? ISP name : ISP telephone number : Typical LAN bandwidth utilization : Will more hub / switch ports be needed ? Yes No If yes , how many : Location of phones within the network : Note : Attach a current network diagram to enable you to connect the NBX phones so that there is minimal impact on the data network .
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3Com NBX Communications System Planning Guide 8 Telephone Line Survey Number of CO ( POTS ) lines ( North America only ) : Fax lines : Modem lines : Alarm lines : Other : ANI ? Yes No DNIS ? ( North America only ) Yes No DID / DDI ? Yes No 911 / E911 ? ( North America only ) Yes No Caller ID ? Yes No D4 Channel Bank ? ( North America only ) Yes No No . of T1 / DS1 lines : No . of T1 / ISDN PRI lines : No . of E1 / ISDN PRI lines ( outside North America only ) : No . of ISDN BRI - S / T lines ( outside North America only ) : Other : Other : Electrical Survey Sufficient power outlets for all telephones and chassis ? Yes No Sufficient amperage ? Yes No Outlet fully grounded or switched ? Outlet 1 Yes No Outlet 2 Yes No Dedicated power outlet available for redundant power ? Yes No NBX Hardware Required to Complete the Installation Line cards : Hubs : Chassis :
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3Com NBX Communications System Planning Guide 9 Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI Service Provider T1 DS1 T1 ISDN PRI Value / Service Line length ( the physical line 0 - 35 0 - 35 length ) 25 - 56 25 - 56 55 - 95 55 - 95 85 - 125 85 - 125 115 - 155 115 - 155 145 - 185 145 - 185 175 - 210 175 - 210 Note : Some line length ranges overlap . If neither range is more representative of the length , use either range . Otherwise , use the range with the greatest overlap . Framing type D4 * ESF * F4 CSU ESF to D4 conversion F12 ( D4 / SF ) F72 ( SLC96 ) * Recommended / default ( Required for * Recommended / default ANI ) B8ZS Line code ( zero code AMI ( recommended ) suppression ) CSU B8ZS to AMI Conversion AMI Yes Yes CSU installed ? No If No , planned No If No , planned installation date : _______________ installation date : _______________ Note : The 3Com 3C10165D A CSU is required for both T1 DS1 A CSU is required for both T1 DS1 E1 Digital Line Card and the and T1 ISDN PRI installations . and T1 PRI installations . 3C10116D T1 Digital Line Card each have an onboard CSU . Timing mode Loop / Internal N / A DID / DDI / DNIS Services 3 - digit extensions 100 - 449 ? Yes No No MSN ( Multiple Subscriber 4 - digit extensions 1000 - 3999 ? Yes Numbering ) Services If No , extension block available : _________________________________ If the CO cannot provide these extensions for DID / DNIS , dial plan modifications are required . See the NBX Administrator’s Guide . DID / DDI / DNIS Service being used DID / DDI / DNIS MSN MSN Signaling In - band ; standard TDM ( Time ISDN PRI Division Multiplexed )
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3Com NBX Communications System Planning Guide 10 Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI , continued Service Provider T1 DS1 T1 ISDN PRI Value / Service Start type All channels must be configured for N / A Wink Start for inbound and outbound calls . ANI ( Calling Party IE ) provided ? Caller ID ANI ( Calling Party IE ) provided ? No Yes No Yes ( required for caller ID ) ( required for caller ID ) Line hunting Available ? Yes No Starting on channel _____ 3Com recommends starting on channel 1 and hunting up . CO switch protocol E & M robbed bit 4ESS Custom ____ Call - By - Call Service Enabled No Yes Carrier Identification Code _____ Default Outbound Service : Standard ____ MEGACOM ____ 5ESS Custom ____ DMS Custom ____ National ISDN NI - 1 / NI - 2 _____
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3Com NBX Communications System Planning Guide 11 Digital Line Card Provisioning – E1 ISDN PRI and ISDN BRI - ST Service Provider E1 ISDN PRI ISDN BRI - S / T Value / Service Line length ( the physical line 0 - 35 0 - 35 length ) 25 - 56 25 - 56 55 - 95 55 - 95 85 - 125 85 - 125 115 - 155 115 - 155 145 - 185 145 - 185 175 - 210 175 - 210 Note : Some line length ranges overlap . If neither range is more representative of the length , use either range . Otherwise , use the range with the greatest overlap . Terminal Endpoint Identifier N / A Automatically assign TEI Use this TEI : ___________ N / A Framing type Multiframe with CRC4 Double Frame N / A Line code ( zero code B8ZS suppression ) HDB3 DID / DDI / DNIS Services 3 - digit extensions 100 - 449 ? Yes No No MSN ( Multiple Subscriber 4 - digit extensions 1000 - 3999 ? Yes Numbering ) Services If No , extension block available : ______________________________ If the CO cannot provide these extensions for DID / DNIS , dial plan modifications are required . DID / DDI / DNIS Service being used DID / DDI / DNIS MSN MSN Signaling ISDN PRI ISDN BRI - S / T interface type Multipoint Mode N / A Yes No If Yes , list other devices to be attached . Caller ID ANI ( Calling Party ID ) provided ? ANI ( Calling Party ID ) provided ? No No Yes Yes Required for Caller ID Required for Caller ID Calling Line Identification ( CLI ) Yes No Yes No Calling Line Restriction ( CLIR ) Yes No Yes No Line Hunting Available ? Yes No Starting on channel _____ 3Com recommends starting on channel 1 and hunting up . CO Switch Protocol ETSI ETSI
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3Com NBX Communications System Planning Guide 12 Digital Lines Line Board Name Location Chassis Slot Card Type 1 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 2 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line . Board Name Location Chassis Slot Card Type 3 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 4 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 5 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 6 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 7 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 8 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address
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3Com NBX Communications System Planning Guide 13 Digital Lines , Continued Line Board Name Location Chassis Slot Card Type 9 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 10 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line . Board Name Location Chassis Slot Card Type 11 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 12 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 13 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 14 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 15 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type 16 T1 , E1 , or 10BT Uplink Port Group Spans Channel MAC Address
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3Com NBX Communications System Planning Guide 14 Digital Line Spans Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address
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3Com NBX Communications System Planning Guide 15 Digital Line Spans , continued Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address
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3Com NBX Communications System Planning Guide 16 Digital Line Groups Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk
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3Com NBX Communications System Planning Guide 17 Digital Line Groups , continued Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk Digit Collection Group Name Channel Protocol E & M Direction Start Type Called Party Digits ( DID / DNIS ) Calling Party Digits ( ANI ) Trunk to Trunk
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3Com NBX Communications System Planning Guide 18 = Default Class of Service Default Route Point Group Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 19 = Default Class of Service , continued Default User Group Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 20 = Default Class of Service , continued Super User Group Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 21 Class of Service , continued Customer Defined Group 1 Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 22 Class of Service , continued Customer Defined Group 2 Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 23 Class of Service , continued Customer Defined Group 3 Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 24 Class of Service , continued Customer Defined Group 4 Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 25 Class of Service , continued Customer Defined Group 5 Force Open Closed Lunch Other Acct Code Internal Local Long Distance International Toll Free Toll / Premium WAN CO / Phone Exchange Code Trunk to Trunk Alternate Carrier ( Equal Access # ) Operator Assisted Wireless Diagnostics Other Emergency ( 911 and E911 ) System Operator Enabled Personal Operator Enabled Enabled Off - site Notification Enabled CLIR Features Enabled User Button Mapping Enabled Call Privacy
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3Com NBX Communications System Planning Guide 26 Business Hours ( Time of Day Service Modes ) Open Open ? From To Monday H : M : H : M : Tuesday H : M : H : M : Wednesday H : M : H : M : Thursday H : M : H : M : Friday H : M : H : M : Saturday H : M : H : M : Sunday H : M : H : M : Lunch Open ? From To Monday H : M : H : M : Tuesday H : M : H : M : Wednesday H : M : H : M : Thursday H : M : H : M : Friday H : M : H : M : Saturday H : M : H : M : Sunday H : M : H : M : Other Open ? From To Monday H : M : H : M : Tuesday H : M : H : M : Wednesday H : M : H : M : Thursday H : M : H : M : Friday H : M : H : M : Saturday H : M : H : M : Sunday H : M : H : M : Service Mode Notes
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3Com NBX Communications System Planning Guide 27 Account Codes No Verify account codes ? Yes For details on the number of account codes supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . Publicly Code Name Description Viewable ? Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No
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3Com NBX Communications System Planning Guide 28 Automatic Call Distribution Groups For details on the number of ACD Groups supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . ACD Group 1 Name Type Group Password Extension Assign automatically Linear Circular Use extension : MIA Least Calls Call Group Automatic Logout Agent Timeout in seconds : Send Busy when Group Wrap - up Time in seconds : is not operational Operational Hours : Always Open Use System Business Hours Custom Hours Timeout Call Coverage Group : Voice Mail Auto Phone Agent ; Logout Sys Op Ext : Attendant No . no answer Pers Op Ext : Menu : Enable Real Time Streaming Statistics ( not supported on NBX 100 ) ACD Group 2 Name Type Group Password Extension Assign automatically Linear Circular Use extension : MIA Least Calls Call Group Automatic Logout Agent Timeout in seconds : Send Busy when Group Wrap - up Time in seconds : is not operational Operational Hours : Always Open Use System Business Hours Custom Hours Timeout Call Coverage Group : Voice Mail Auto Phone Agent ; Logout Sys Op Ext : Attendant No . no answer Pers Op Ext : Menu : Enable Real Time Streaming Statistics ( not supported on NBX 100 )
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3Com NBX Communications System Planning Guide 29 Automatic Call Distribution Groups continued ACD Group 3 Name Type Group Password Extension Assign automatically Linear Circular Use extension : MIA Least Calls Call Group Automatic Logout Agent Timeout in seconds : Send Busy when Group Wrap - up Time in seconds : is not operational Operational Hours : Always Open Use System Business Hours Custom Hours Timeout Call Coverage Group : Voice Mail Auto Phone Agent ; Logout Sys Op Ext : Attendant No . no answer Pers Op Ext : Menu : Enable Real Time Streaming Statistics ( not supported on NBX 100 ) ACD Group 4 Name Type Group Password Extension Assign automatically Linear Circular Use extension : MIA Least Calls Call Group Automatic Logout Agent Timeout in seconds : Send Busy when Group Wrap - up Time in seconds : is not operational Operational Hours : Always Open Use System Business Hours Custom Hours Timeout Call Coverage Group : Voice Mail Auto Phone Agent ; Logout Sys Op Ext : Attendant No . no answer Pers Op Ext : Menu : Enable Real Time Streaming Statistics ( not supported on NBX 100 )
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3Com NBX Communications System Planning Guide 30 Automatic Call Distribution Announcements Estimated Wait Time Announcements Announcement 1 Name : In - Queue Digit Announcements Estimated Wait Time Announcements Announcement 2 Name : In - Queue Digit Announcements Estimated Wait Time Announcements Announcement 3 Name : In - Queue Digit Announcements
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3Com NBX Communications System Planning Guide 31 Automatic Call Distribution Announcements , continued Estimated Wait Time Announcements Announcement 4 Name : In - Queue Digit Announcements Estimated Wait Time Announcements Announcement 5 Name : In - Queue Digit Announcements Supervisory Monitoring Supervisory Monitoring Domain Name Supervisor Password Announcement Tone All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in All calls Silent Monitor Whisper Group calls only Barge - in
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3Com NBX Communications System Planning Guide 32 Hunt Groups For details on the number of Hunt Groups supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu :
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3Com NBX Communications System Planning Guide 33 Hunt Groups , continued Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu : Type Name ( Linear / Circular ) Password Extension Assign Use : automatically Timeout Call Coverage Voice Mail Auto Phone Total Per device : Sys Op Ext : Attendant No . Pers Op Ext : Menu :
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3Com NBX Communications System Planning Guide 34 TAPI Route Points For details on the number of Route Points supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext :
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3Com NBX Communications System Planning Guide 35 TAPI Route Points , continued Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext : Name Password Class of Service Extension Default Route Use : Assign Use : Point Group automatically Call Coverage Timeout Voice Mail Auto Attendant Phone Disconnect Sys Op Ext : Menu : No . Pers Op Ext :
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3Com NBX Communications System Planning Guide 36 Calling Groups For details on the number of Calling Groups supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . Authorization Code / Password ( if Group Name Description any ) Call Pickup Groups For details on the number of Call Pickup Groups supported on an NBX platform and how feature interaction can affect system performance , see the NBX Installation Guide . Group ID Group Name Allow Non - Member Pickup Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No
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3Com NBX Communications System Planning Guide 37 Paging Zones A paging zone must be an unused extension . Extensions in the range 6000 – 6999 ( 600 - 699 ) are recommended , Only members can Only members can Extension Page Zone Name page zone ? view membership ? Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No
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3Com NBX Communications System Planning Guide 38 Dial Plan Extension Ranges Default Extension Range New Extension Range Telephones 3 - digit dial plan : 100 - 449 4 - digit dial plan : 1000 - 3999 Call Park 3 - digit dial plan : 601 - 609 4 - digit dial plan : 6000 - 6099 Auto Attendant 3 - digit dial plan : 500 , 501 , 500 - 599 4 - digit dial plan : 500 , 501 , 5500 - 5599 ACD Groups & 3 - digit dial plan : 450 - 499 Hunt Groups 4 - digit dial plan : 4000 - 4099 External 3 - digit dial plan : 600 - 799 4 - digit dial plan : 6000 - 7999 Paging 3 - digit dial plan : 620 , 621 , and 622 4 - digit dial plan : 6200 , 6201 , and 6202 Notes : • The extensions used for Call Park must be included in the External range . If they are not , the Park features do not work . • Do not change the reserved Auto Attendant extension numbers 500 and 501 . • TAPI Route Point extensions are within the extension range for telephones . • See the Dial Plan chapter in the Administrator’s Guide for more information .
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3Com NBX Communications System Planning Guide 39 Dial Plan , continued Routes Destination Routes New Route Route Name Route 1 Local CO Route 2 Local CO no strip Route 3 Voice application Route 4 Auto Attendant Route 5 H . 323 Gateway Route 6 Virtual Tie Lines Route 8 Dial 8 Pool By default , destination Route 2 is used for 911 and E911 . Destination Operations Route Entry Operation Op ID Value Notes : • Operation and Extension Entry numbers must correspond . • An asterisk ( * ) must be used before Destination extension numbers . Destination Extensions Entry No . Route Extension
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3Com NBX Communications System Planning Guide 40 Dial Plan , continued Timed Routes - Descriptions Route ID Destination Description Timed Routes - Entries Route ID Entry ID Start End Days Destination Route Notes : • To omit a day of the week , replace Day with a period ( . ) • Days are listed in SMTWTFS order . Timed Routes - Operation Route Entry Operator Operation Value ID ID ID Pretranslators Description Translation Entries ID No . Translate these items ID No . Entry Digits
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3Com NBX Communications System Planning Guide 41 Dial Plan , continued Pretranslator ID No . Entry Operation . ID Operation Value Minimum Maximum Class of Table ID Entry ID Digits Digits Digits Service Priority Route
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3Com NBX Communications System Planning Guide 42 Peripheral Devices External Paging / Alerts Paging Amplifier : Yes No Make : Model : Paging Port Line Port Adapter required : External alerts ? Y No Make : Model : Ringers / Music on Hold ( MOH ) Door Telephone ? Yes No Make : Model : Will MOH be implemented ? Yes No MOH source : Connector cable being supplied ? ( 1 / 8 in . phone jack cable ) Yes No Peripheral Devices Notes
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3Com NBX Communications System Planning Guide 43 CO / Telephone Exchange Lines No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only )
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3Com NBX Communications System Planning Guide 44 CO / Telephone Exchange Lines , continued No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only ) No . Location or Demarcation Telephone Number Hunt Sequence Chassis Slot MAC Address Port Ext . Pool PFT ( North America only )
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3Com NBX Communications System Planning Guide 45 Button Mapping Groups , 3102 Business Telephones Default 3102 Business Group Customer Defined 1 Feature Headset Transfer to VMail Call Park System System System System System Release System Customer Defined 2 Customer Defined 3 System System System System System System
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3Com NBX Communications System Planning Guide 46 Button Mapping Groups , 3101 and 3101SP Basic Telephones Default 3101 Basic Telephone Group System System Feature Transfer Customer Defined 1 Customer Defined 2 Customer Defined 3 Customer Defined 4 Customer Defined 5 Customer Defined 6
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3Com NBX Communications System Planning Guide 47 Button Mapping Groups , 3106 and 3107 Cordless Telephones Default 3Com Cordless Telephone Group System System Feature Transfer Customer Defined 1 Customer Defined 2 Customer Defined 3 Customer Defined 4 Customer Defined 5 Customer Defined 6
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3Com NBX Communications System Planning Guide 48 Button Mapping Groups , 3103 Managers Telephones Default 3103 Managers Customer Defined 1 Customer Defined 2 Customer Defined 3 Group Headset Customer Defined 4 Customer Defined 5 Customer Defined 6 Customer Defined 7
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3Com NBX Communications System Planning Guide 49 User Configuration No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group
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3Com NBX Communications System Planning Guide 50 User Configuration , continued No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group
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3Com NBX Communications System Planning Guide 51 User Configuration , continued No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group
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3Com NBX Communications System Planning Guide 52 User Configuration , continued No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group No . Last Name First Name Ext . Room Location Class of Service Group Button Map Group ACD Group Hunt Group Calling Group Call Pickup Group
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3Com NBX Communications System Planning Guide 53 911 / E911 User Configuration No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number
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3Com NBX Communications System Planning Guide 54 911 / E911 User Configuration , continued No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number
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3Com NBX Communications System Planning Guide 55 911 / E911 User Configuration , continued No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number
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3Com NBX Communications System Planning Guide 56 911 / E911 User Configuration , continued No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number No . Last Name First Name Extension Room Location DID Number
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3Com NBX Communications System Planning Guide 57 Automated Attendant Will a receptionist be the primary answering point ? Yes No Morning Greeting ( 1 minute ) Start time : Afternoon Greeting ( 1 minute ) Start Time : Evening Greeting ( 1 minute ) Start Time :
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3Com NBX Communications System Planning Guide 58 Automated Attendant , continued Main Menu Greeting ( 4 minutes ) Telephone Button Action Telephone Number or Extension 1 2 3 4 5 6 7 8 9 * # Timeout If you press the button listed in the first column , the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column .
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3Com NBX Communications System Planning Guide 59 Automated Attendant ⎯ Closed / Holiday Hours Main Menu Greeting ( 4 minutes ) Telephone Button Action Telephone Number or Extension 1 2 3 4 5 6 7 8 9 * # Timeout If you press the button listed in the first column , the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column .
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3Com NBX Communications System Planning Guide 60 Automated Attendant Sub - menus Sub Menu 1 Greeting Telephone Button Action Telephone Number or Extension 1 2 3 4 5 6 7 8 9 * # T / O If you press the button listed in the first column , the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column .