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® NBX Cordless Telephone Guide NBX Networked Telephony Solutions System Release 6.5 Part Number 900 - 0340 - 01 Published April 2009 http : / / www . 3com.com /
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3Com Corporation Copyright © 1998 – 2009 , 3Com Corporation . All Rights Reserved . No part of this documentation may be reproduced in any form or by any means or used to make any derivative work ( such as translation , 350 Campus Drive transformation , or adaptation ) without written permission from 3Com Corporation . Marlborough , MA 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752 - 3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change . 3Com Corporation provides this documentation without warranty , term , or condition of any kind , either implied or expressed , including , but not limited to , the implied warranties , terms , or conditions of merchantability , satisfactory quality , and fitness for a particular purpose . 3Com may make improvements or changes in the product ( s ) and / or the program ( s ) described in this documentation at any time . If there is any software on removable media described in this documentation , it is furnished under a license agreement included with the product as a separate document , in the hardcopy documentation , or on the removable media in a directory file named LICENSE.TXT or ! LICENSE.TXT . If you are unable to locate a copy , please contact 3Com and a copy will be provided to you . UNITED STATES GOVERNMENT LEGENDS : If you are a United States government agency , then this documentation and the software described herein are provided to you subject to the following : United States Government Legend : All technical data and computer software is commercial in nature and developed solely at private expense . Software is delivered as Commercial Computer Software as 2.101 ( a ) and as defined in DFARS 252.227 - 7014 ( June 1995 ) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software . Technical data is provided with limited rights only as provided in DFAR 252.227 - 7015 ( Nov 52.227 - 14 ( June 1987 ) , whichever is applicable . You agree not to remove or deface any 1995 ) or FAR portion of any legend provided on any licensed program or documentation contained in , or delivered to you in conjunction with guide . Unless otherwise indicated , 3Com registered trademarks are registered in the United States and may or may not be registered in other countries . 3Com , the 3Com logo , and NBX are registered trademarks of 3Com Corporation . NetSet and pcXset are trademarks of 3Com Corporation . Other brand and product names may be registered trademarks or trademarks of their respective holders .
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CONTENTS ABOUT THIS GUIDE How to Use This Guide 9 Conventions 10 Documentation 11 Comments on the Documentation 11 1 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 13 The NBX NetSet Utility 15 Starting the NBX NetSet Utility 16 Navigating the NBX NetSet Utility 16 Setting Your Accessibility Options 16 Quick Reference Guides 17 2 3COM 3106C AND 3107C CORDLESS TELEPHONES Telephone Buttons and Controls 20 3Com 3106C 20 3Com 3107C 23 Programmable Access Buttons 25 Status Lights for System Appearance Buttons 26 Base Unit Controls and Functions 27 Using the Handset 27 Handset Controls 28 Using the Handset 29 Using the Optional Headset 31 3 NBX MESSAGING NBX Messaging Components 33 Important Considerations 34 Changing Your Password 34
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4 Security Tips 34 Changing Your Name Announcement and Personal Greetings 35 Listening to NBX Messages 36 Message Indicators 36 Listening from Your Computer 36 Listening from Your 3Com Cordless Telephone 37 Listening from Any Internal 3Com Telephone 37 Listening from an External Location 37 Managing Your Messages 38 Information About Your Messages 38 Replying to a Message 39 Forwarding a Message 40 Creating and Sending a Message 41 Using Voice Mail Group Lists 42 Viewing System Groups 42 Creating Personal Groups 42 Modifying or Deleting Groups 43 Marking a Message as Private or Urgent 45 Other Ways to Manage Your Voice Mail Messages 45 Other Kinds of Mailboxes 46 Greeting - Only Mailbox 46 Phantom Mailbox 47 Group Mailbox 47 4 STANDARD FEATURES Answering a Call 49 Caller ID 49 Answering a Second Call 50 Dialing a Call 51 An Internal Call 51 An External Call 51 Redialing a Call 51 Forwarding Incoming Calls 52 Call Coverage Points 52 Condition to Forward Calls 52 Setting Call Forward from the Telephone 53 Setting Call Forward from the NBX NetSet Utility 55
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5 Call Forward Precedence 57 Putting a Call On Hold 58 Dialing Another Call 58 More Than One Call 58 Transferring a Call 59 Announced ( Screened ) Transfer 59 Blind Transfer 60 Direct Mail Transfer 60 Establishing a Conference Call Using Feature Codes 60 Disconnecting the Last Person That You Called 61 More About Conference Calls 62 Using Camp On 62 Initiating Camp On With Call Transfer 63 Initiating Direct Camp On 64 More About Camp On 64 Using Automatic Callback 66 Initiating Automatic Callback 66 More About Automatic Callback 66 5 PERSONALIZING YOUR TELEPHONE Guidelines About Features on 3Com Telephones 69 Ringer Tones 70 Button Mapping 70 Button Mapping Notes 74 Speed Dials 76 Personal Speed Dials 76 System - wide Speed Dials 77 Special Case : One - Touch Speed Dials 78 Printing Speed Dial Lists 78 Printing Labels 79 Off - Site Notification 80 Managing Off - site Notification Using the Telephone 84 Do Not Disturb 84 Preventing Unauthorized Use of Your Telephone 85 Telephone Locking 85 Call Permissions 86
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6 Class of Service Override 86 Using a Headset 87 6 FEATURE CODES Feature Codes with 3Com Telephones 89 3Com Cordless Telephone 89 NBX Tones 90 Using Feature Codes 91 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E - mail 96 Account ( Billing ) Codes 96 Caller ID 97 Internal and External Caller ID 97 Calling Line Identity Restriction ( CLIR ) 98 Call Pickup 99 Directed Call Pickup on a Specific Telephone 99 Group Call Pickup 100 Automatic Call Distribution Groups , Hunt Groups , and Calling Groups 100 Automatic Call Distribution 100 Hunt Groups 103 Calling Groups 105 Group Membership 106 Supervisory Monitoring 106 Agent Role for 3Com Cordless Telephones 107 Supervisory Monitoring Terminology 107 Call Privacy 108 More About Supervisory Monitoring 109 WhisperPage 110 Starting a WhisperPage Session 111 More About WhisperPage 111 Call Park 112 Paging 113 Paging the System 114 Paging Zones 114 Configurable Operators 115 How Configurable Operators Work 115
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7 Configuring the Operators 116 Using Message Waiting Indicator to Telephone 117 Sending an MWI Message 117 Cancelling an MWI Message 118 Dialing a Call to a Remote Office 118 Using Unique Extensions 118 Using Site Codes 119 Bridged Extensions 120 Using Pulse Dialing 121 Through a Feature Code 122 Through a Mapped Button 122 Through a Personal Speed Dial 122 Additional Applications 123 A TELEPHONE INSTALLATION AND MAINTENANCE Selecting the Installation Location 126 Telephone Kit Contents 127 Connecting the Telephone Cords 127 Applying Power to the Base and Charging Units 128 Installing on the Wall 129 Installing the Base Unit on the Wall 130 Installing the Charging Unit on the Wall 131 Attaching the Beltclip to the Handset 134 Installing the Handset Battery Pack 135 3Com 3106C 135 3Com 3107C 136 Charging the Handset Battery Pack 137 Charging an Optional Spare Battery Pack ( 3Com 3107C ) 138 Low Battery Indicator 138 Cleaning the Battery and Charging Unit Contacts 139 Moving Your Telephone 139 Swapping Telephones 139 Cleaning Your Telephone 139 Important Safety Instructions 140 Battery Precautions 141 Electrical and EMI Precautions 142 Troubleshooting Problems 144
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8 Telephone Specifications 147 INDEX FCC CLASS B VERIFICATION STATEMENT INDUSTRY CANADA NOTICE
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ABOUT THIS GUIDE This guide is intended for anyone using : ® ■3Com 3106C Cordless Telephones ® ■3Com 3107C Cordless Telephones It includes information about using the NBX Voice Mail system and the ™ NetSet administration utility for personal telephone settings . NBX If the information in the release notes ( readme.pdf ) on the NBX Resource Pack CD differs from the information in this guide , follow the instructions in the release notes . How to Use Table 1 shows where to look for specific information in this guide . This Guide Table 1 Where to Find Information If you are looking for information about Turn to How to get started with your new telephone Chapter 1 The 3Com 3106C and 3107C Cordless Telephones Chapter 2 NBX Voice Messaging features Chapter 3 Using standard telephone features Chapter 4 Personalizing your telephone Chapter 5 Enhanced system features Chapter 7 Feature codes Chapter 6 Telephone installation , maintenance , and troubleshooting Appendix A information References to all topics in this book Index
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10 ABOUT THIS GUIDE Conventions Table 2 defines some commonly used words and phrases in this guide . Table 2 Common Terms Term Definition Auto Attendant The set of voice prompts that answers incoming calls and describes actions that a caller or user can take to access individual services . Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution . Receptionist The person who answers the majority of incoming telephone calls . In some business environments , this person may be a switchboard operator . User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single - port ATA device . Table 3 lists icons that are used throughout this guide . Table 3 Icons Icon Type Description Information note Information that describes important features or instructions . Caution Information that alerts you to potential loss of data or potential damage to an application , system , device , or network . Warning Information that alerts you to potential personal injury .
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Documentation 11 Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help 3Com Telephone users , installers , and administrators maximize the full potential of the system . The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications . When you log in to the NBX NetSet utility as a user , you can view the PDF Telephone Guides and NBX Feature Codes Guide by versions of the NBX going to Resources > Phone Guide and Feature Code Reference pages , respectively and clicking their associated links . You can similarly view the Quick Reference Guide by clicking the Telephone Quick Reference link . The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen . An administrator who logs in can also see the NBX Installation Guide and Administrator’s Guide . the NBX Comments on the Your suggestions are important to us . They help us to make the NBX Documentation documentation more useful to you . Please send your e - mail comments about this guide or any of the NBX documentation and Help systems to : 3Com Voice_TechComm_Comments @ 3com.com Include the following information with your comments : ■Document title ■Document part number ( found on the front or back page ) ■Page number As always , please address all questions regarding the NBX hardware and software to your 3Com NBX Voice - Authorized Partner .
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12 ABOUT THIS GUIDE
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GETTING STARTED 1 As soon as you are given a telephone and extension number , you need to set up a password and record your name announcement and personal greeting . This chapter covers these topics : â– Setting Up Your Password and Voice Mail for the First Time â– The NBX NetSet Utility â– Quick Reference Guides Setting Up Your The procedure by which you set up your password and voice mailbox for Password and the first time depends on : Voice Mail â– The kind of telephone that you have for the First Time â– The kind of voice messaging system on your NBX system . Ask your administrator what kind of voice messaging is active on your system . For details on tones and feature codes , see Chapter 6 . To set your password for the first time if your system uses NBX Messaging : 1 Press the Message button , which is the bottom - right button on the 3106C and the 3107C . 2 Follow the voice prompts . The password you specify provides access to your inbox and to the NBX NetSet utility .
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14 CHAPTER 1 : GETTING STARTED To set your password for the first time If your system uses a voice messaging application other than NBX Messaging : 1 Use this code sequence to set your password for the NBX NetSet utility : Feature button + 434 + new password # + + repeat your new password # + 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application . For all voice messaging systems : â– Use only 4 - to 10 - digit numbers â– Do not use letters , * , or # as part of your password . To change your password if your system uses NBX Messaging : 1 Press the Message button on your telephone and login to your mailbox . 2 Follow the NBX voice prompts to change your NBX password ( which changes your NBX NetSet utility password , because they are the same ) . Message button + old password # + + 9 + 2 + follow the prompts To change your password if your system uses a voice messaging application other than NBX Messaging : 1 Use this code sequence to change your password for the NBX NetSet utility . Feature button + 434 + current password # + + new password # + + repeat your new password
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The NBX NetSet Utility 15 If you forget your password , the administrator can reset it to your extension . After you set your initial NBX password , continue to follow the voice prompts to record your name announcement . Your name announcement tells callers that they have reached your voice mailbox . Then follow the voice prompts to record your personal greeting . Your personal greeting lets callers know important information about you , for instance , that you are on vacation , available at another number , or unavailable for a specified amount of time . At any time you can change these greetings or record more than one “ Changing Your personal greeting and choose which one is active . See Name Announcement and Personal Greetings � in Chapter 3 . The NBX NetSet The NBX NetSet administration utility has two interfaces : Utility ■Administrator — Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system - wide telephone settings and many of the settings for your telephone . ■User — As a telephone user , you log in to the NBX NetSet utility with your own system ID ( your extension ) and password to : ■View and change your telephone’s personal settings , such as speed dials , ringer tone , and specify where you want your calls to go when you cannot answer them ( your call coverage point ) . ■Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone . ■View your call permissions , certain current feature settings , and the internal user directory to call other users on your system . ■Log in to and out of one or all hunt groups and calling groups of which your telephone is a member . See Chapter 4 , Chapter 5 , and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the Chapter 3 for voice messaging features . NBX NetSet utility . See If your NBX system uses a messaging application other than NBX Messaging , voice messaging features are available through your messaging application . See the application’s documentation rather than using this Guide .
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16 CHAPTER 1 : GETTING STARTED Starting the NBX To use the NBX NetSet utility , you need a computer that is connected to Utility NetSet your local area network ( LAN ) and that has a web browser . ( You do not need Internet access . ) To start the NBX NetSet utility : 1 Ask your administrator for the IP address ( or DNS host name ) for your NBX system . In the web browser on your computer ( Microsoft Internet Explorer version 5.5 or later is optimal ) , enter the IP address ( or DNS host name ) in the Address field , and then press Enter . The NBX NetSet utility login screen appears . You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence . 2 Click User to log in as a user . The password dialog box appears . 3 Type your NBX NetSet utility user identification ( always your 3 - digit or NBX NetSet utility password , and 4 - digit telephone extension ) and your then click OK . Navigating the NBX Once you log in to the NBX NetSet utility , you can easily locate the NetSet Utility information you need to use your NBX telephone features . Start by clicking the category you want in the left - hand column . Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window . To display a particular topic , click its associated tab . You can also quickly access any of the frequently used topics from the Favorites menu . Simply select an item from the drop - down list to go to the selected topic . ( If your browser does not support Javascript , click the Go button after selecting an item . ) Setting Your To change your telephone’s settings for accessibility and to choose the Accessibility format for your NetSet utility online Help , log in to the NetSet Utility and Options go to Accessibility > Accessibility Options . After selecting your preferences , click Apply to save your changes .
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Quick Reference Guides 17 Quick Reference To open and print a copy of the Quick Reference Guides for the most Guides frequently used features on your telephone : 1 Log in to the NBX NetSet utility . See “ Starting the NBX NetSet Utility � earlier in this chapter . 2 Go to Resources > Telephone Quick Reference and click Telephone Quick Reference . The quick reference guide that pertains to your ® Reader 5.0 or higher is required to view the telephone appears . Adobe file . Adobe Reader is available free from the Adobe Web site : www.adobe.com
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18 CHAPTER 1 : GETTING STARTED
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3COM 3106C AND 3107C 2 ORDLESS TELEPHONES C This chapter describes the buttons , controls , and features on the 3106C and 3107C Cordless Telephones . 3Com The chapter covers these topics : â– Telephone Buttons and Controls â– Programmable Access Buttons â– Status Lights for System Appearance Buttons â– Base Unit Controls and Functions â– Using the Handset â– Using the Optional Headset The 3Com 3106C and 3107C Cordless Telephones ( 3C10406C and 3C10407C ) do not support speaker phone operation .
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20 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES Telephone Buttons and Controls 3Com 3106C Figure 1 shows the buttons and controls on the 3Com 3106C Cordless Telephone . For many operations , the 3Com 3106C makes a sound when you press a button . Figure 1 3Com 3106C Cordless Telephone 1 15 16 2 9 3 10 11 4 12 5 6 13 7 14 8 1 Headsetjack — See Using the Optional Headset later in this chapter . 2 Display panel — Displays telephone status messages , Caller ID information ( if enabled ) , and the number of messages that you have in your voice mail mailbox .
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Telephone Buttons and Controls 21 You can also use it to view icons that indicate : ■A message has arrived ( MSG ) ■The phone is on for placing calls ( Talk ) . This icon flashes during call transfers . ■The handset ringer is off ( Off ) ■The handset battery needs recharging ( Low ) 3 Hold button — Places a call on hold . See “ Putting a Call On Hold � later in this chapter and in Chapter 4 . Also see “ Answering a Second Call � in Chapter 4 . 4 Talk button — Turns the phone on to place or answer calls . Also acts as a hookswitch . 5 Telephone key pad — Lets you select menu items or enter numeric # characters . Press to save changes . Press * to exit from a menu item . If # you have not saved menu changes by pressing , pressing * exits the menu item without saving changes . 6 System Appearance button — Indicates activity on the second calling line . Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system . Blinks to indicate an incoming call or that you have placed a call on hold . 7 System Appearance button — Indicates activity on the first calling line . Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system . Blinks to indicate an incoming call or that you have placed a call on hold . 8 Microphone 9 Transfer ( Xfer ) button — Sends the currently active call to another telephone . See “ Transferring a Call � in Chapter 4 . 10 Conference ( Conf ) button — Establishes a single call with up to three additional internal parties , external parties , or both . See “ Establishing a Conference Call Using Feature Codes � in Chapter 4 . 11 Channel ( CH ) button — Changes the handset’s channel to reduce interference during a call . 12 Feature button — Lets you access features that are not directly assigned to another button on the telephone . See Chapter 6 .
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22 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES 13 Personal Speed Dial button — See Chapter 5 . This is a programmable access button . It can be reassigned other “ Programmable Access Buttons � later in this chapter . functions . See 14 Message ( MSG ) button — Accesses your voice mail messages through the NBX Messaging system . This is a programmable access button . It can be reassigned other “ Programmable Access Buttons � later in this chapter . functions . See 15 RING / VOL button — Controls the ringer alert volume when you are not on a call . Controls the audio volume through the handset or headset Handset Ringer Tone and Volume later in this chapter . during a call . See 16 Ringer ON / OFF and MUTE switch — Turns the handset ringer on and off . When the ringer is disabled , an Off icon appears on the display panel . Also lets you prevent a caller from hearing what you are saying during a telephone call , although you can still hear the caller . Press the button to turn off ( Mute ) the telephone’s microphone when you are using the handset ( or the headset’s microphone when using the headset ) . The indicator lamp is lit when the Mute feature is enabled . Press the button a second time to turn off the Mute feature .
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Telephone Buttons and Controls 23 3Com 3107C Figure 2 shows the buttons and controls on the 3Com 3107C Cordless Telephone . For many operations , the 3Com 3107C makes a sound when you press a button . Figure 2 3Com 3107C Cordless Telephone 9 10 1 11 2 12 3 1134 4 15 5 6 167 1 7 8 1 Ringer ON / OFF switch — Turns the handset ringer on and off . When the ringer is disabled , an Off icon appears on the display panel . 2 Display panel — Displays telephone status messages , Caller ID information ( if enabled ) , and the number of messages that you have in your voice mail mailbox . You can also use it to view icons that indicate : ■A message has arrived ( MSG ) ■The phone is on for placing calls ( Talk ) . This icon flashes during call transfers . ■The handset ringer is off ( Off ) ■The handset battery needs recharging ( Low ) 3 Hold button — Places a call on hold . See “ Putting a Call On Hold � later in this chapter and in Chapter 4 . Also see “ Answering a Second Call � in Chapter 4 .
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24 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES 4 Talk button — Turns the phone on to place or answer calls . Also acts as a hookswitch . 5 Telephone key pad — Lets you select menu items or enter numeric # characters . Press to save changes . Press * to exit from a menu item . If # you have not saved menu changes by pressing , pressing * exits the menu item without saving changes . 6 System appearance button — Indicates activity on the second calling line . Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system . Blinks to indicate an incoming call or that you have placed a call on hold . 7 System Appearance button — Indicates activity on the first calling line . Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system . Blinks to indicate an incoming call or that you have placed a call on hold . 8 Microphone 9 Headsetjack — See Using the Optional Headset later in this chapter . 10 R / VOL button — Controls the ringer alert volume when you are not on a call . Controls the audio volume through the handset or headset during Handset Ringer Tone and Volume later in this chapter . a call . See 11 MUTE button — Lets you prevent a caller from hearing what you are saying during a telephone call , although you can still hear the caller . Press the button to turn off ( Mute ) the telephone’s microphone when you are using the handset ( or the headset’s microphone when using the headset ) . The indicator lamp is lit when the Mute feature is enabled . Press the button a second time to turn off the Mute feature . 12 Transfer ( Xfer ) button — Sends the currently active call to another telephone . See “ Transferring a Call � in Chapter 4 . 13 Conference ( Conf ) button — Establishes a single call with up to three additional internal parties , external parties , or both . See “ Establishing a Conference Call Using Feature Codes � in Chapter 4 . 14 Feature button — Lets you access features that are not directly assigned to another button on the telephone . See Chapter 6 . 15 Channel button — Changes the handset’s channel to reduce interference during a call .
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Programmable Access Buttons 25 16 Personal Speed Dial button — See Chapter 5 . This is a programmable access button . It can be reassigned other “ Programmable Access Buttons � next . functions . See 17 Message ( MSG ) button — Accesses your voice mail messages through the NBX Messaging system . This is a programmable access button . It can be reassigned other “ Programmable Access Buttons � next . functions . See Programmable Figure 3 shows the Access buttons on the 3Com Cordless Telephones . By Access Buttons default , the functions assigned to these buttons are set by your NBX administrator . The administrator may also choose to assign these buttons “ Bridged Extensions � different functions , such as Bridged extensions . See in Chapter 7 . If your administrator has assigned you to a group that allows you to change your button mappings , you also can assign other functions to “ Button Mapping � in these buttons , such as call park extensions . See Chapter 5 . Otherwise , you cannot change their functions unless your administrator defines one or more buttons as User Speed Dials . See “ Speed Dials � in Chapter 5 . Figure 3 TAccess Buttons 1 2 3 4 Access buttons have these default settings : 1 System Appearance button 1 — Indicates activity on the first calling line . Lights steadily when you are in an active call or are using the NBX Messaging system . Blinks to indicate an incoming call or when you have placed a call on hold . 2 System Appearance button 2 — Indicates activity on the second calling line . Lights steadily when you are in an active call or are using the NBX Messaging system . Blinks to indicate an incoming call or when you have placed a call on hold . 3 Personal Speed Dial button — See “ Speed Dials � in Chapter 5 .
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26 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES 4 Message ( MSG ) button — Accesses your voice mail messages through Chapter 3 . the NBX Messaging system . See The telephone LabelMaker , which is available through the NBX NetSet utility , enables you to define and print a new label for the label area below these Access buttons . Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button . Each System Appearance button lights as Buttons Table 4 . follows to indicate a line’s status . See Table 4 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold
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Base Unit Controls and Functions 27 Base Unit Controls Figure 4 shows the controls and functions of the 3Com Cordless and Functions Telephone base unit . Figure 4 3Com Cordless Telephone Base Unit 2 3 1 1 Power status LED 2 DC Power Jack 3 RJ45 port for connecting to the LAN Using the Handset Before using your 3Com Cordless Telephone , raise the antenna to the vertical position . To use your Cordless Telephone , lift the handset out of the charging unit .
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28 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES Handset Controls 3Com 3106C 3Com 3107C RING ON R / VOL / VOL MUTE ON / OFF MUTE OFF Earpiece Volume 1 Press the RING / VOL ( 3106C ) button or the R / VOL ( 3107C ) button on the side of the handset during a call to change the earpiece volume on the handset . The phone’s display panel cycles through these possible settings : ■Volume Low ■Volume Medium ■Volume High ■Volume Maximum 2 Stop pressing the RING / VOL ( 3106C ) button or the R / VOL ( 3107C ) button when the handset reaches the desired volume . Handset Ringer ON / OFF Switch Use the ON / OFF MUTE ( 3106C ) switch or the ON / OFF ( 3107C ) switch on the side of the handset to turn the handset ringer on or off . ■When the ringer is off , the Off icon appears on the display panel . ■When the ringer is on , the Off icon disappears .
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Using the Handset 29 Handset Ringer Tone and Volume 1 Press the RING / VOL ( 3106C ) button or the R / VOL ( 3107C ) button on the side of the handset when it is not being used for conversations ( when it is in AutoStandby mode ) to change the ringer tone and volume . The phone’s display panel cycles through these possible settings : ■Ring Type A High ■Ring Type A Low ■Ring Type B High ■Ring Type B Low ■Ring Type C High ■Ring Type C Low ■Ring Off Ring off is the handset Vibrate Mode . ■If you set the ringer off and the handset is not on the charger , the handset vibrates when there is an incoming call . ■If you set the ringer off and the handset is on the charger , the handset Ring Type A Low . uses 2 Stop pressing the RING / VOL ( 3106C ) button or the R / VOL ( 3107C ) button when the handset ringer reaches the desired volume . You can also turn the handset’s ringer tone on and off using the NBX NetSet utility . See “ Ringer Tones � in Chapter 5 . Using the Handset When you remove the handset from the charging unit and press the Talk ACQUIRING LINK . button , you see After the connection has been made between the handset and base unit , Volume Low . you see the current volume setting . Example :
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30 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES Or , depending on the condition , you may see one of the following display messages : LCD Display Condition Indicator No LAN connection or no power Error Tone NO SERVICE to the base unit or Connect to the phone port LINE IN USE Line in use Error Tone NO SERVICE Handset at the phone’s range Error Tone limit Answering a Call When you receive a call , the handset rings and the display shows the calling phone’s ID ( if Caller ID is enabled ) . Handset in the Charging Unit Handset Out of Charging Unit Remove the handset from the charging Press the Talk button . unit . The AutoTalk feature allows you to answer the call immediately . When you finish the call , place the handset back in the charging unit . AutoStandby automatically hangs up the phone . or Press the Talk button to hang up the phone . Making a Call 1 Press the Talk button . The Talk icon displays after the handset and base unit are connected , and you see the handset’s current volume setting . Example : Volume Low . 2 When you hear a dial tone , enter the number that you want to call . Example : 18085551840 . You see Invalid Number in the display panel if you enter a number that the phone does not recognize or cannot process . 3 When you finish the call , press the Talk button again to hang up the phone and put it in AutoStandby .
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Using the Optional Headset 31 Putting a Call On Hold 1 Press the hold button . The System Appearance button for the call blinks and the display shows the calling phone’s ID ( if Caller ID is enabled ) . 2 To resume the call , press the blinking System Appearance button again . Transferring a Call 1 Press the Xfer ( Transfer ) button . The System Appearance button for the call blinks and the display shows : Transfer to : 2 Dial the receiving party’s extension . 3 When the receiving party answers , press the Xfer button again to complete the transfer . Using the Optional The optional headset provides a hands - free option for the 3Com Cordless Headset Telephone . With the headset installed , you can use the beltclip to carry the handset , and conduct a conversation using the headset . To install the headset , open the cover over the headset jack and plug in the headset . No other settings are needed . The 3Com Cordless Telephone operates the same as when you use the handset , although you hear through the headset earphone and talk through the headset microphone . The handset’s earphone and microphone ( mouthpiece ) are disabled .
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32 CHAPTER 2 : 3COM 3106C AND 3107C CORDLESS TELEPHONES
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NBX MESSAGING 3 ® This chapter describes the NBX Networked Telephony Solution voice messaging features . It covers these topics : ■NBX Messaging Components ■Changing Your Password ■Changing Your Name Announcement and Personal Greetings ■Listening to NBX Messages ■Replying to a Message ■Forwarding a Message ■Creating and Sending a Message ■Using Voice Mail Group Lists ■Marking a Message as Private or Urgent ■Other Ways to Manage Your Voice Mail Messages ■Other Kinds of Mailboxes NBX Messaging A key component of the NBX Networked Telephony Solution is the Components Messaging system , which includes voice mail , off - site notification , NBX and several administrative features . Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone . You can listen to , save , and forward those messages from any touch - tone telephone . If your system uses a messaging application other than NBX Messaging , use the documentation for your messaging application instead of the “ Changing instructions in this chapter . Exception : Use the procedures in Your Password � regardless of your messaging application .
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34 CHAPTER 3 : NBX MESSAGING Important ■The steps are the same for initially setting up the name Considerations announcement , personal greetings , and passwords for personal , “ Setting Up Your greeting - only , and phantom voice mailboxes . See Password and Voice Mail for the First Time � in Chapter 1 for details . ( Your administrator creates group mailboxes and their passwords . ) ■For changes to passwords and greetings , see “ Changing Your Password � and “ Changing Your Name Announcement and Personal Greetings � later in this chapter . ■The default setting for the maximum length of each voice mail message on the system is 5 minutes . Your administrator can configure your organization’s NBX Messaging system to receive and store voice messages that are up to 10 minutes long . mail ■Use the Off - Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice “ Off - Site Notification � in Chapter 5 . mailbox . See ■You can bypass system messages using option buttons if you are configuring passwords and greetings . However , you cannot bypass voice mail messages in this manner . Changing Your You use the same 4 - digit to 10 - digit password to log in to the NBX NetSet Password utility and to access your NBX voice mail . You can change this password with your telephone ( using the NBX voice prompts or a feature code ) or through the NBX NetSet utility . To set up your password for the first time , see Chapter 1 . If you forget your password , the administrator can set it to be your Chapter 1 to change it extension number . Then follow the instructions in to a more secure password . Also see “ Security Tips � next . If your NBX system uses a messaging system other than NBX Messaging : ■Use the feature code method described in Chapter 1 to set and change the NBX NetSet utility password . ■3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility . Security Tips ■Change your password often .
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Changing Your Name Announcement and Personal Greetings 35 ■Do not use passwords that can easily identify you , such as your phone extension or birth date . ■Avoid simple passwords such as 1234 or 0000 . # ■Use numbers only ; do not use letters , * , or as part of your password . ■Longer passwords are more secure . You can use up to 10 - digits for your password . ■Never tell your password to anyone . Changing Your You set name announcement and personal greeting when you first set Name “ Setting Up Your Password and Voice Mail your voice mail . See Announcement and for the First Time � in Chapter 1 . Change your personal greeting often , to Personal Greetings ensure that callers hear up - to - date information . You can record up to five personal greetings and choose which to use from the telephone . You can also review , delete , or choose which to make active with the NBX NetSet utility . If appropriate , you may also want to change the greeting for an extension that is a “ greeting - only mailbox , � so that callers do not attempt to leave “ Greeting - Only Mailbox � later in this chapter . messages . See To change your name announcement or personal greetings : 1 Log in to your mailbox at your telephone or remotely . 2 Press 9 for Mailbox Options and then press 1 . 3 To review or change your name announcement , press 1 and follow the prompts . 4 To review or change your personal greetings , press 2 and follow the prompts . Using the NBX NetSet utility , you can review or delete a personal greeting or choose which of your recorded greetings to make active . To hear or delete your personal greetings or choose your active personal greeting from the NBX NetSet utility : 1 Log in to the NBX NetSet utility with your extension and password . 2 Go to NBX Voice Mail Settings > Personal Greeting . 3 Select a greeting .
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36 CHAPTER 3 : NBX MESSAGING a Click Select to choose the greeting as the active greeting . b Click Listen to hear the greeting . c Click Delete to delete the greeting . You cannot delete greeting number 1 ; you can re - record it through the phone . If you forget your password , the administrator can set it to be your extension number . Then follow the instructions in Chapter 1 to change it to a more secure password . Also see “ Security Tips � earlier in this chapter . Listening to NBX You can listen to your NBX voice mail messages from your 3Com Messages telephone , from any touch - tone telephone , or by logging in to the NBX NetSet utility . After you listen to messages , you can save or delete them to clear them from the New Messages queue . For how to set up your “ The NBX NetSet Utility � in NBX NetSet utility password the first time , see Chapter 1 . If your system uses a messaging application other than NBX Messaging , use the documentation for your messaging application instead of these instructions . Message Indicators To tell if you have messages in your mailbox : ■On a 3Com 3106C or 3107C Cordless Telephone — The display 3 Msgs 2 New . panel shows the number of messages . Example : ■In the NBX NetSet utility — Log in as a user . The list of your messages appears in the Voice Mail Messages area on the My * next to it . Messages > Voice Mailbox page . A new message has a A forwarded messages has - - > Fw : next to it . Listening from Your To listen to your messages from your computer , you must have a way of Computer playing audio files : ■A USB audio device such as a USB headset and an operating system that supports USB OR ■A sound card , a third - party application such as Windows Media Player , and either headphones or speakers 1 Log in to the NBX NetSet utility with your extension and password . 2 Select a message in My Messages > Voice Mailbox .
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Listening to NBX Messages 37 3 Click Listen . 4 The third - party application downloads the voice message and plays it . You need to click a play button to hear messages in some third - party applications . 5 To delete the message , select the message and then click Delete . Listening from Your To listen to your messages from your 3Com Cordless Telephone : 3Com Cordless Telephone 1 Remove the handset from the charging unit . 2 Press the Msg ( Message ) button to access the mailbox . # . 3 At the prompt , type your password and press 4 See page 38 for the buttons that you use to manage your messages . Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system : Telephone 1 Press the Message button . 2 Press and dial your extension . You hear your name announcement . * # . 3 Dial your password and press 4 See page 38 for the buttons that you use to manage your messages . Listening from an To listen to your messages from an external telephone : External Location ■If you can dial your telephone extension directly — Press * during your personal greeting . At the prompts , enter your extension # . and password , and press ■If you call the main telephone number of your organization and : ■The Automated Attendant answers — Press during your * * personal greeting . At the prompts , enter your extension and # . password , and press ■The receptionist answers — Ask to be transferred to your voice * during your personal greeting . At the prompts , enter mail . Press # . your extension and password , and press
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38 CHAPTER 3 : NBX MESSAGING Managing Your Press these buttons to manage your messages : Messages Press 1 to play or repeat the message . Press 2 to create , send , or save the message . Press 3 to delete the message from your mailbox . You cannot retrieve a message after you delete it . Press 4 to reply to the message . See “ Replying to a Message � later in this chapter . Press 5 to forward the message . See “ Forwarding a Message � later in this chapter . Press 6 to listen to date , time , and sender information about the “ Information About Your Messages � next . message . See Press 7 to back up 3 – 5 seconds in the current message . Press 8 to pause the current message for up to 20 seconds . Press 9 to move ahead 3 – 5 seconds when playing a message . # Press to move to the next message . Press * to return to the main menu . Information About To listen to date , time , and sender information about a message in your Your Messages mailbox , press 6 during or after the message , and then press one of these buttons : Press 1 to hear date and time information . Press 2 to hear sender information . Press 4 to listen to the previous message .
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Replying to a Message 39 Replying to a You can send a reply to a voice mail message , provided that the NBX Message system has received the necessary caller ID information . If you receive a message that is marked Private , you can reply to the originator , but you cannot forward the message to others . To reply to a message after you listen to it : 1 Press 4 . If the message has been sent to more than one person , press 1 to reply only to the sender or press 2 to reply to all of the recipients . 2 After the tone , record your reply . # 3 Hang up , or press for more options . # , 4 If you press press one of these buttons : Press 1 to send your reply . Press 2 to re - record your reply . Press 3 to listen to your reply . Press 9 mark the message Private or Urgent . See “ Marking a Message as Private or Urgent � later in this chapter . Press * to cancel your message .
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40 CHAPTER 3 : NBX MESSAGING Forwarding a You can forward most messages , with or without comments . Message If you receive a message that is marked Private , you cannot forward it . To forward a message : 1 Log in to your voice mailbox at your telephone or remotely . 2 Listen to a message that you want to forward , and press 5 . # 3 After the tone , record an introductory message and then press or if you # choose not to record a comment , press when you hear the tone . 4 Optionally , press one of these buttons , or proceed to step 5 . Press 2 to re - record your introductory comment . Press 3 to listen to your introductory comment . Press 9 to mark the message Private or Urgent . See “ Marking a Message as Private or Urgent � later in this chapter . Press * to cancel your message . 5 When you are ready to forward the message , press 1 . # : 6 Dial one of these destination numbers plus ■The internal extension or mailbox number of the recipient ■A speed dial number . See “ Speed Dials � in Chapter 5 . ■A voice mail group list number . ( See “ Using Voice Mail Group Lists � later in this chapter . ) ■A site code plus extension ( to send to a user on another NBX system in your organization ) . Example : neee or neeee ( where n = one or more site code digits and e = the extension digits on the other system ) . For valid site codes in your organization , see your administrator . 7 To send the message to several recipients , dial each destination number # . followed by # # 8 After the last destination number and its , press again to send your message . 9 Follow the prompts to delete or save the message you just forwarded .
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Creating and Sending a Message 41 Creating and To create and send a message directly without actually making a call , Sending a Message follow these steps : 1 Log in to your mailbox at your telephone or remotely . 2 Dial 2 to select Create and Send a Message . # 3 At the tone , record a message that is at least 2 seconds long , and press to end the recording . 4 Optionally , press one of these buttons , or proceed to step 5 . Press 2 to re - record the message . Press 3 to review the message . Press 9 to mark the message Private or Urgent . See “ Marking a Message as Private or Urgent � later in this chapter . Press * cancel the message . 5 When you are ready to send the message , press 1 . # : 6 Dial one of these destination numbers plus ■The internal extension or mailbox number of the recipient ■A speed dial number . See “ Speed Dials � in Chapter 5 . ■A voice mail group list number . ( See “ Using Voice Mail Group Lists � later in this chapter . ) ■A site code plus extension ( to send to a user on another NBX system in your organization ) . Example : neee or neeee ( where n = one or more site code digits and e = the extension digits on the other system ) . For valid site codes in your organization , see your administrator . 7 To send the message to several recipients , dial each destination number # . followed by # # 8 After the last destination number and its , press again to send your message .
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42 CHAPTER 3 : NBX MESSAGING Using Voice Mail A Voice Mail Group , also called a mail group or mail list , is a collection of Group Lists extensions with a special “ group number . � Use it to send a message to everyone on the list at the same time . A Voice Mail Group is not the same as an ACD Group , Hunt Group , or Calling Group . See “ Automatic Call Distribution Groups , Hunt Groups , and Calling Groups � in Chapter 7 . Viewing System System Voice Mail Groups can be set up by your administrator . You can * plus Groups send a message to everyone in a System Voice Mail Group by using the two - digit group number . You can see a list of System Voice Mail Groups and the membership of each group through the NBX NetSet utility . To view System Voice Mail Groups : 1 Log in to the Netset Utility and go to NBX Voice Mail Settings > System Group List . A list of System Group IDs and Names displays . 2 To view the membership of any group , click the Group ID . A list of the system group members displays . Creating Personal You can create your own Personal Voice Mail Group either through the Groups telephone or through the NBX NetSet utility . To create a personal voice mail list through the telephone : 1 Log in to your mailbox at your telephone or remotely . 2 Dial 9 for Mailbox Options . 3 Dial 3 for Group Lists , and then 2 for Create Group . 4 Dial any 2 - digit number , 01 – 99 , which becomes the Group Number . # . 5 After the tone , speak a name for the group , and press 6 Dial one of these numbers : ■1 to save the group name and proceed to step 7 ■2 to change the group name and return to step 5 ■* to exit without saving
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Using Voice Mail Group Lists 43 # : 7 Dial one of these destination numbers plus ■The internal extension or mailbox number of the recipient ■A speed dial number . See “ Speed Dials � in Chapter 5 . ■A site code plus extension ( to send to a user on another NBX system in your organization ) . Example : neee or neeee ( where n = one or more site code digits and e = the extension digits on the other system ) . ■A personal or system group list number For valid site codes in your organization , see your administrator . 8 When you have added all of the destination numbers , press : ■1 to save the group list ■2 to cancel creating the group ■to return to the previous menu * * OR hang up . To create a personal voice mail list through the NBX NetSet utility : 1 Log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Group List . You see a list of your current personal voice mail groups with Group IDs and Group Names . 2 Click Add . 3 Enter a Group ID , a number from 01 – 99 that is not used for a current group . 4 Enter a Name for the new group . 5 Enter any VPIM extensions in the VPIMs box . 6 Select members from the Non - Members list and move them to the Members list by clicking the left arrow . 7 Click Apply and OK to complete the list . Modifying or You can review your voice mail groups , add members , or delete a group Groups Deleting from the telephone or from the NBX NetSet utility . To review or modify a voice mail group from the telephone : 1 Log in to your mailbox at your telephone or remotely . 2 Dial 9 for Mailbox Options . 3 Dial 3 for Group Lists , and then press one of these buttons :
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44 CHAPTER 3 : NBX MESSAGING Press 1 to Review your list of groups . Press 2 to create a group . Press 3 to delete a group . Press 4 to add or delete group members . See step 4 . Press * to Return to the main menu . 4 To add members to a group or delete members from one , press 4 and follow the prompts : a Enter the number of the group you want to modify . b To add one or more members to the group , dial one of these # : destination numbers plus ■The internal extension or mailbox number of the recipient ■A speed dial number . See “ Speed Dials � in Chapter 5 . ■A site code plus extension ( to send to a user on another NBX system ) . Example : neee or neeee ( where n = one or more site code digits and e = the extension digits on the other system ) . For valid site codes for your organization , see your administrator . c To delete one or more members from the group , dial the destination number that you want to delete and then press 1 . 5 When you have added or deleted all of the destination numbers , press : ■1 to save the modified group list ■2 to cancel this modification to the group ■to return to the previous menu * * OR hang up . To review or modify a voice mail group from the NBX NetSet utility : 1 Log in the Netset utility and go to NBX Voice Mail Settings > Personal Group List . You see a list of your current personal voice mail groups . 2 Select the group to review or modify . 3 Click Modify . 4 You can change the Name for the group . 5 You can enter any VPIM extension in the VPIMs box . 6 You can select members from the Non - Members list and move them to the Members list by clicking the left arrow . OR select members from the
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Marking a Message as Private or Urgent 45 Members list and move them to the Non - Members list by clicking the right arrow . 7 Click Apply and OK to complete your changes . To delete a voice mail group from the NBX NetSet utility : 1 Log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Group List . You see a list of your current personal voice mail groups . 2 Select the group to delete . 3 Click Remove . 4 Click Yes to confirm . Marking a Message When you compose a voice message , you can select Private or Urgent as Private or Urgent from the delivery options . If you do not select a delivery option , your message is sent as a Normal message . ■Private Messages — The recipient cannot forward the message to others . ■Urgent Messages — Places the message at the beginning of the recipient’s message queue . Urgent messages are heard first . 1 Follow the steps in “ Replying to a Message � , “ Forwarding a Message � , or “ Creating and Sending a Message � earlier in this chapter . 2 In step 4 of those instructions , press 9 . 3 To mark the message Urgent , press 1 . To mark the message Private , press 2 . 4 To send the marked message , press 1 , or listen to the prompts for other choices . Other Ways to You can listen to and , in some configurations , delete your voice messages Manage Your Voice from within an e - mail application or a messaging application using your Mail Messages “ Listening to Your Messages in Your Internet browser . For details , see E - mail � in Chapter 7 .
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46 CHAPTER 3 : NBX MESSAGING Other Kinds of The NBX system allows you ( for the greeting - only mailbox ) or the Mailboxes administrator ( for phantom or group mailboxes ) to set up mailboxes for special situations , as described in this section . Greeting - Only When you designate your mailbox as a greeting - only mailbox , callers hear Mailbox your personal greeting but they cannot leave a voice mail message . To change your voice mailbox to a greeting - only mailbox , log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Greeting . Select the Greeting Only Mailbox . Examples : ■When you take an extended leave of absence , you can create a personal greeting with your scheduled date of return and whom to call during your absence . Callers can be transferred but are unable to leave voice messages for you . When you return , clear the Greeting Only Mailbox check box so that callers can leave messages again . ■If you are a teacher , you can create a new personal greeting on the school’s NBX system every day to explain homework assignments . Students call in to the greeting - only mailbox to get the homework information but cannot leave a message for you on this mailbox . ■If you are the administrator , you can create a greeting - only mailbox and use the personal greeting to post information for employees , such as a notice that the offices are closed because of bad weather . When you create the personal greeting , remember to tell callers that they cannot leave messages in this voice mailbox . For instructions on changing “ Changing Your Name Announcement and the personal greeting , see Personal Greetings � earlier in this chapter . In addition to preventing a caller from leaving a message , a greeting - only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting - only mailbox to a personal voice mail group list .
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Other Kinds of Mailboxes 47 Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it . The administrator sets up a phantom mailbox . Examples : ■If you are a sales representative who travels constantly for your organization and never comes into the office , you still need a way to receive telephone messages . Using your phantom mailbox , you can retrieve , forward , and save messages in the same way that any other employee can but without a physical telephone connected to your NBX system . ■If you are an employee who lives a long distance from your office and works from home , customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to ™ utility . retrieve them , or you can listen to them from the NBX NetSet You retrieve messages from a phantom mailbox in the same way that you “ Listening to NBX retrieve messages from a personal mailbox . See Messages � earlier in this chapter . Group Mailbox A group mailbox is a voice mailbox from which a group of users can retrieve messages . Your administrator creates group mailboxes and can explain how to retrieve messages that are left in the group mailbox . Example : ■During nonbusiness hours , the system can send incoming telephone calls for your sales department to a group mailbox . Your administrator assigns to the appropriate sales people the ability to listen to , forward , or otherwise handle all messages that are directed to the group mailbox .
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48 CHAPTER 3 : NBX MESSAGING
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STANDARD FEATURES 4 This chapter describes standard features of the 3Com Telephones . It covers these topics : ■Answering a Call ■Dialing a Call ■Forwarding Incoming Calls ■Putting a Call On Hold ■Transferring a Call ■Direct Mail Transfer ■Establishing a Conference Call Using Feature Codes ■Using Camp On ■Using Automatic Callback If your system uses a messaging application other than NBX Messaging , use the documentation for your messaging application instead of the instructions in this chapter . Answering a Call To answer an incoming call , remove the handset from the charging unit . An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in the NBX NetSet utility Call Forward > Call Forward or Call Forward Override page . To specify the number of times that your telephone rings before the call is “ Forwarding forwarded or to specify where you want the call to go , see Incoming Calls � later in this chapter . Caller ID The display panel on your 3Com Telephone shows the name and extension of an internal caller . For an external caller , if your organization purchases Caller ID service from your telephone company and if the
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50 CHAPTER 4 : STANDARD FEATURES external caller allows Caller ID information to be broadcast , the display panel shows the external caller’s name and telephone number . Answering a When a new call arrives while you are on a call : Call Second 1 Press the Hold button to put the current call on hold . 2 Press the blinking System Appearance button for the line on which the new call is arriving , to answer the call . 3 To return to the earlier call , hang up the new call , or put it on hold , or transfer it , and then press the System Appearance button for the original call . On the 3Com Cordless Telephones , use this information to manage the two lines . Line A Line B How to Manage New Calls Active call Ringing To answer the incoming call , press the blinking System Appearance button for the call . ( If you do not answer , the system sends the second call to your call coverage point . ) Active call On hold To go to the call that is on hold , press the blinking System Appearance button for the call . To return to the first call , press its System Appearance button . On hold Ringing If you have placed one call on hold : ■And you do not hang up the handset , and the other line rings , press the blinking System Appearance button for the call that is on hold , to return to it . Then press the blinking System Appearance button for the incoming call to answer it . ■And you do hang up the handset and the other line rings , remove the handset from the charging unit to connect to the incoming call . Then press the blinking System Appearance button for the call on hold , to switch to it . On hold On hold If you have placed two calls on hold : ■And you do not hang up the handset , press the blinking System Appearance button for the call you most recently placed on hold . Then press the blinking System Appearance button for the call you first placed on hold to return to it . ■And you do hang up the handset , remove the handset from the charging unit to return to the call you most recently placed on hold . Then press the blinking System Appearance button for the call you first placed on hold to return to it . Active or on On hold If a third call comes in while you have one active call and one on hold , or two calls on hold , the system forwards the third caller directly to your call coverage point . See hold “ Forwarding Incoming Calls � in this chapter for call forwarding details .
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Dialing a Call 51 Dialing a Call This section describes standard dialing features . An Internal Call 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Dial the person’s 3 - digit or 4 - digit extension . 4 When you are finished , hang up the handset or press the Talk button again to end the call . An External Call 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 If necessary , dial 9 , 8 or whatever to access an external line . If one of the Access buttons is configured to access an external line directly , you can press that button . 4 Dial the number . Or use a personal or system - wide speed dial number . 5 When you are finished , hang up the handset or press the Talk button again to end the call . Redialing a Call 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 401 to dial the most recent number that you dialed .
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52 CHAPTER 4 : STANDARD FEATURES Forwarding You can choose when and where to forward unanswered incoming calls . Incoming Calls Unanswered calls that come in directly to your extension go to a call coverage point . You can set different call coverage points for different conditions : default , no answer , busy , and all calls . Unanswered calls that come to your telephone through ACD groups , hunt groups , and calling groups follow the call coverage path that your “ Automatic Call Distribution administrator sets up for the group . See Groups , Hunt Groups , and Calling Groups � in Chapter 7 . When you specify call forwarding , you specify the call coverage point and the condition under which to forward calls . Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer . They can be telephone extensions or external telephone numbers , your voice mail box , or an automated attendant . Condition to Forward You can choose when to forward calls : Calls ■Default — Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition . ■Call Forward No Answer — Forwards unanswered incoming calls to a call coverage point when your phone rings for a specified number of rings . ■Call Forward Busy — Forwards incoming calls to a call coverage point when your phone is busy . If you have multiple lines , all lines must be in use in order for Call Forward Busy to engage . ■Call Forward All — Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone . Use this feature when , for example , you plan to be away from your phone for an extended period of time .
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Forwarding Incoming Calls 53 Setting Call Forward You can set call forwarding from your telephone . You choose the from the Telephone condition for call forwarding ( default , no answer , busy , or all ) and the destination . When you specify an external telephone number as the destination , start by entering a 9 or 8 or whatever is required to access an outside line . Example : 912815551212 dials ( 281 ) 555 - 1212 . You can enter a * if a pause is required between an access code and a destination number . The number that you choose may be limited by your call permissions . To view your permissions , log in to NBX NetSet utility and go to My Calling Privileges > Call Permissions . From the telephone , you can set call forwarding using feature codes . Use the NBX NetSet utility to see your call forwarding settings . Your administrator can also set programmable Access buttons for call forwarding . The display panel shows your current call forward destination . Forward to Mail From the telephone , you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point , usually your voice mailbox . You can change the destination to the Auto Attendant or receptionist or a different telephone number . This feature is referred to as FWD MAIL , Forward to Mail , Forward All Calls to Voice Mail , and Forward All Calls to VM . When Forward to Mail is in effect , your telephone rings once before forwarding the call to your default call coverage point . On a 3Com Cordless Telephone : 1 Remove the handset from the charging unit . 2 Press Feature + 440 . 3 To turn off FWD MAIL , remove the handset from the charging unit and press Feature + 440 again . To set your default call forwarding destination , use the NetSet utility . See “ Default � later in this section . To prevent the telephone from ringing even once , use the Do Not Disturb “ Managing Off - site Notification Using the Telephone � in feature ( see Chapter 5 ) or use the Call Forward All feature ( see “ Call Forward All � later in this section ) .
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54 CHAPTER 4 : STANDARD FEATURES Call Forward No Answer , Call Forward Busy , and Call Forward All override this Forward to Mail setting if they are in effect . If you turn off Forward to Mail and no other call forward options are in effect , unanswered calls still go to your default call coverage point but after the number of rings specified in the NBX NetSet utility Call Forward > Call Forward page . To view your current Forward to Mail setting , log in to NBX NetSet utility Feature Settings and see the status and go to My Calling Privileges > for Forward All Calls to VM . Call Forward No Answer To set Call Forward No Answer : 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 466 . 4 Dial the extension that you want to forward calls to . # . 5 Press You can specify the number of rings before the call is forwarded by logging in to the NBX NetSet utility and selecting the Call Forward > Call Forward Override page . You specify the number of rings under the Call Forward No Answer selection . To cancel Call Forward No Answer : 1 Remove the handset from the charging unit . 2 Press the Talk button 3 Press Feature + 466 again . Call Forward Busy To set Call Forward Busy : 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 467 . 4 Dial the extension that you want to forward calls to . # 5 Press .
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Forwarding Incoming Calls 55 To cancel Call Forward Busy : 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 467 again . Call Forward All To set Call Forward All : 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 465 . 4 Dial the extension that you want to forward calls to . # . 5 Press To cancel Call Forward All : 1 Remove the handset from the charging unit . 2 Press the Talk button . 3 Press Feature + 465 again . Setting Call Forward From the NBX NetSet utility , you can set default call forwarding or choose from the NBX NetSet to override the default with the condition for call forwarding ( No Answer , Utility Busy , or All ) and the destination . For telephone numbers , do not use parentheses , hyphens , or spaces . When you specify an external telephone number , start by entering a 9 or 8 or whatever is required to access an outside line . Example : 912815551212 dials ( 281 ) 555 - 1212 . You can enter a * if a pause is required between an access code and a destination number . Default The Call Forward page defines basic call forwarding . You choose from four destinations : voicemail box , a phone number , the automated attendant , or disconnection . You can override these settings on the Call Forward Override page or by making changes on the telephone .
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56 CHAPTER 4 : STANDARD FEATURES To set the default call forwarding : 1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward . 2 Select the number of rings you want the caller to wait before the call coverage point is activated . 3 Select a call coverage point : ■If you select Forward to voicemail box , the caller can leave a message . ■If you select Forward to phone number , enter that extension or external phone number in the box . The number that you choose may be limited by your call permissions . To view your permissions , go to My Calling Privileges > Call Permissions . The check box below Forward to phone number specifies where you want to forward calls that are not answered at the internal extension that you specified as the Forward phone number . If you check the box , calls that are not answered at the number you forward them to are passed on to your choice of : ■User Voicemail — Your voicemail box ■Default Menu — The default automated attendant , usually extension 500 ■Voicemail AA — The default system voicemail , usually extension 501 If you leave the box unchecked , calls that are unanswered at the number you forward them to are passed on to the destination specified for that number . This setting can result in having your calls forwarded to another person’s voicemail or to a loop of forwarding where the call is not answered . ■If you select Automated Attendant , you can choose to forward calls to your choice of : ■Default Menu — The default automated attendant , usually extension 500 ■Voicemail AA — The default system voicemail , usually extension 501 ■If you select Disconnect ( no forwarding ) , the system disconnects an incoming call if it is not answered after the specified number of rings . 4 Click Apply to enter your changes .
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Forwarding Incoming Calls 57 Override To set the call forward override : 1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward Override . 2 Select your call forward conditions : â– If you select Call Forward All , calls do not ring on your extension and are immediately forwarded to the extension or external phone number you specify in the box . â– If you select the next button , you can select either or both of the following conditions : If you select Call Forward Busy , calls do not ring when all of your lines are busy and are immediately forwarded to the extension or external phone number you specify in the box . If you select Call Forward No Answer , calls ring the number of times you specify in the rings box . If they are not answered then , they are forwarded to the extension or external phone number you specify in the box . â– If you select No action , call forwarding follows the specifications of the Call Forward page . 3 Click Apply to enter your changes . Call Forward Five features can interact to affect call forwarding : Forward to Mail , Call Precedence Forward No Answer , Call Forward Busy , Call Forward All , and Do Not Disturb . If they are enabled at the same time , the NBX system determines precedence , which call forwarding path is in effect , according to the following rules : â– If Call Forward All is enabled , all calls are immediately forwarded to the Call Forward All destination . All other feature settings are ignored . â– If Do Not Disturb is enabled and Call Forward All is not enabled , all calls are immediately forwarded to the Call Forward Default destination . All other feature settings are ignored . â– If Call Forward Busy is enabled and Call Forward All and Do Not Disturb are not enabled , all calls received when this extension is busy are immediately forwarded to the Call Forward Busy destination . All other feature settings are ignored . â– If Call Forward No Answer is enabled and Call Forward All and Do Not Disturb are not enabled , all calls received when this extension is not
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58 CHAPTER 4 : STANDARD FEATURES busy are forwarded to the Call Forward No Answer destination after the specified number of rings . All other feature settings are ignored . â– If Forward to Mail is enabled and Call Forward All , Do Not Disturb , Call Forward No Answer , and Call Forward Busy are not enabled , all calls received when this extension is not busy are forwarded to the Call Forward Default destination after one ring . â– If no call forwarding settings are enabled , all calls received this extension is busy are immediately forwarded to the Call Forward Default destination . If this extension is not busy , all calls are forwarded to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility . Putting a Call To put a call on hold : On Hold 1 Press the Hold button . 2 To return to the call , press the appropriate System Appearance button . Dialing Another Call To place a call on hold and dial a new call : 1 Press the Hold button . 2 Press the System Appearance button that is currently not being used . Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephone are used for your extension . Your system administrator can verify the number and location of System Appearance buttons on your telephone . 3 When you hear dial tone , dial the second call . More Than One Call The number of simultaneous calls that you can have on your 3Com Telephone is limited by the number of System Appearance buttons that are defined for your extension . The default is the first two System Appearance buttons on the left of 3Com Cordless Telephones . Your administrator can verify the number and location on your telephone .
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Transferring a Call 59 To place more than one call on hold on a 3Com Cordless Telephone : 1 To place the current call on hold , press the Hold button . ■To make a call , press the System Appearance button that is currently not being used . When you hear dial tone , dial the call . ■To receive a call , press the flashing System Appearance button that indicates the incoming call . 2 To place the new call on hold , press the Hold button . 3 To return to either call , press the appropriate System Appearance button . 4 To place or receive another new call , repeat the previous steps . On 3Com Cordless Telephones , you can place at most two calls on hold . Transferring a Call When you answer an incoming telephone call , the Transfer feature allows you to send that call from your telephone to any other internal line or , if your call permissions allow , to an outside line . To view your permissions , log in to the NBX NetSet utility and go to My Calling Privileges > Call Permissions . Your administrator can change your call permissions . Announced Before you complete a transfer , you can announce to the recipient that ( Screened ) Transfer you are transferring a call . The recipient can then decide whether to take the call . To announce a transfer : 1 While on a call , press the Xfer ( Transfer ) button . The system places the call on hold and selects a new line . 2 Dial the extension number to which you want to transfer the call . 3 When the recipient answers , announce the call . ■If the recipient wants to take the call , press the Xfer button again to complete the transfer . Hang up the handset . ■If you are on a 3Com Cordless Telephone and the recipient does not want to take the call , retrieve it by pressing the System Appearance button on which the call originated . Your administrator can disable Announced Transfers ( by enabling the One Button Transfer feature ) for the entire NBX system . When that setting is enabled , every time that you transfer a call , the call is transferred as soon as you dial the extension — without waiting for you to announce the call .
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60 CHAPTER 4 : STANDARD FEATURES Blind Transfer In a blind transfer , you transfer the call without notifying the recipient : 1 While on a call , press the Xfer button . The system places the call on hold and selects a new line . 2 Dial the number to which you want to transfer the call . 3 As soon as you hear a full ring , press the Xfer button and hang up . If you press the Xfer button too soon after you dial the number , the transfer might not occur . ) Direct Mail Transfer You can transfer a call directly into another user’s voice mailbox . The call does not ring on that user’s telephone . Calls transferred to a user’s mailbox by means of Direct Mail Transfer are always directed into that user’s voice mailbox , even if the recipient has specified a different call coverage point . On a 3Com Cordless Telephone : 1 While you are on a call , press Feature + 441 . 2 Dial the voice mail extension to which you want to transfer the call . 3 Hang up the handset . Establishing a You can establish a Conference Call with up to four parties , including Conference Call yourself , depending on your NBX system configuration . You must be Using Feature using a telephone on the NBX system to establish the call . The other Codes parties can be any combination of internal and external parties . If the NBX has SIP ( Session Initiation Protocol ) enabled , you are limited to three - party Conference calls , including yourself , unless your NBX system is configured with a 3Com SIP Conference Server . For more information on making Conference calls with SIP enabled , see your NBX administrator . From a 3Com Cordless Telephone , follow these steps : 1 Dial a call , or receive a call from someone else . Two parties are now on the call . 2 While on the call , press Feature + 430 . The system selects a new line and places the first party on hold .