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TABLE OF CONTENTS Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I - 2 Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Controls at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 15 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 - 17 Care & Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Storing the Clothes Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 - 2 I Operating Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Pop - Up Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Guide de rUtilisateur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Guia del Usuario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 J Pour obtenir un affichage en fran ( ; ais ou en espagnol , appuyer sur la touche Help ( Aide ) , puis sur la zone ( S61ectiondes pr6f _ rences ) et s _ lecdonner b lanKue de votre choix . J J Para cambiar el idioma de la pantalla a espafiol o franc6s , oprima la tecla Help ( Ayuda ) , oprima Select Preferences ( Seleccionar Preferenci _ s ) y seleccione el idioma preferido . J MAYI'AG . COM 6 2727070 13 / 09 / 02 MCS pin 22003305 _ 2002 MaytagAppliances Sales Co . Bringl9ninnovatIOnhome
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iMPORTANT SAFETY INSTRUCTIONS Welcome Welcome and congratulations on your read before operating your washer purchase of a Maytag Neptune _ washer ! Your complete satisfaction is very impor - What you need to know about safety instructions tant to us . For best results , we suggest Warning and Important Safety Instructions appearing in this manual are not reading this material to help acquaint you meant to cover a ] possible conditions and situations that may occur . Common with proper operating and maintenance sense , cauuon , and care must be exercised when installing , maintaining or oper - aung apphance . procedures • Always contact your dealer , distributor , service agent , or manufacturer about Should you need assistance in the future , problems or conditions you do not understand . it is helpful to : l ) Have complete model and serial RECOGNIZE SAFETY SYMBOLS , WORDS , LABELS i number identification of your washer . This is located on a data plate on the door . Date of Purchase WARNING - Hazards or unsafe practices which COULD result in severe Model Number Personal inlury or death . Serial Number 2 ) IMPORTANT : Keep this guide and the sales receipt in a safe place for CAUTION - Hazards or unsafe practices which COULD result in minor future reference . Proof a / " original personal nlury . purchase date is needed for war - ranty service . If you have questions , write us ( include your model , serial number and phone number ) or call : 1 Read a instructions before using the appliance . Maytag Appliances Sales Company 2 As with any equipment using electricity and having moving parts , there Attn : CAIR _ " Center are potential hazards . To use this appliance safely , the operator should RO . Box 2370 become familiar with the instructions for operation of the appliance and Cleveland , TN 37320 - 2370 1 - 888 - 462 - 9824 USA and CANADA always exercise care when using it . 1 - 800 - 688 - 2080 USA T1 - Y 3 Do not install or store this appliance where it will be exposed to the ( for deaf , hearing impaired or speech weather impaired ) ( Mon . - Fri . , 8am - 8pm Eastern Time ) Install and level the clothes washer on a floor that can support the 4 htt p : / / www . may _ ag . com weignt , This appliance must be properly grounded . Never plug the appliance For service and warranty informa - 5 cord moo a receptacle which is not grounded adequately and in accor - tion , see page 25 . dance with ] oca and national codes . See installation instructions for NOTE : In our continuing effort to grounding this appliance . improve the quality of our appliances , it 6 To avoid the possibility of fire or explosion : may be necessary to make changes to the appliance without revising this Do mot wasn items that have been previously cleaned in , washed guide . n . soaked in , or spotted with gasoline , dry - cleaning solvents , other flammable or explosive substances as they give off vapors that could ignite or explode . Hand wash and line dry any items con - taining these substances . Any material on which you have used a cleaning solvent , or which is saturated with flammable liquids or solids , should not be placed in the clothes washer until all traces of these liquids or solids and their fumes have been removed .
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These items includeacetone , denatured alcohol , gasoline , kerosene , some liquid household cleaners , some spot removers , turpentine , waxes and wax removers . Do not addgasoline , dry - cleaningsolvents , or other flammableor explosivesubstancesto the washwater . These substancesgive off vapors that could ignite or explode . Under certain conditions , hydrogengas may be produced in a hot water system that has not been usedfor 2 weeks or more . Do not reach into the applianceif the tumbler is moving . HYDROGEN GAS IS EXPLOSIVE . If the hot water system has not been used for such a period , before using a washing machine or combination washer - dryer , turn on all hot water faucets and let the water flow from each for several minutes . This will release any accumulatedhydrogengas . As the gas is flammable , do not smoke or use an open flame duringthis time . Do not reach into the applianceif the tumbler is moving . Do not allow children to playon or in the appliance . Close supervisionof children is necessarywhen the appliance is used near children . Do not tamper with controls . ] _ Do not repair or replace any part of the appliance or a _ cemptany servicingunlessspecificallyrecommended in pub - lisheduser - repair instructions that you understand and havethe skillsco carry our _ ] _ Unplugpower supplycord before attempting to serviceyour clothes washer . ] _ Store laundry aids and other material Jna cool , dry placewhere children cannot reach chem . ] _ Do not wash or dry items that are soiledwith vegetable or cooking oil . These items may contain some oil after laun - dering . Due to the remainingoil , the fabric maysmoke or catch fire by itself . 6 Do not use chlorine bleach and ammonia or acids ( such as vinegar or rust remover ) in the samewash . Hazardous fumes can form . ] _ t Do not machine wash fiberglassmaterials . Small particles can stick to fabrics washed in following loadsand causeskin irritation . ] _ Before the applianceis removed from service or discarded , remove the door to the washing compartment . _ t Do not sit on top of the clothes washer . Inlet hoses are subject co damage and deterioration over time . Check the hosesperiodically for bulges , kinks , cuts , wear or leaks and replace them every five years . SAVE THESE INSTRUCTIONS 2
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( , ) PERATING INSTRUCTIONS For detailed information on sorting , pretreating stains , etc . , see the enclosed Laundering Tips booklet . LOAD THE CLOTHES WASHER • The tub can be loaded completely full with dry • When washing heavily soiled loads , it is very important unfolded clothes . However , do not pack the tub tightly . to avoid overloading the washer to assure good cleaning results . • Overloading may reduce washing efficiency and pos - sibly cause creasing or wrinkling of the load . • To load a forgotten item , press the Start / Pause touchpad , add the item , close the door and press the • When washing big bulky items or a couple of small Start / Pause touchpad . After a 15 to 30 second items that do not fill the tub completely , such as a rug pause , the cycle will resume . or two sweaters , a few towels should be added for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . improved tumbling and spin performance , i NOTE : To assure that your additional items get clean , ' , do not wait more than five minutes after the cycle has i started to add the item . STATUS DISPLAY Door Locked - Displays whenever the door of the clothes washer is locked . The door can be unlocked by pressing the Start / Pause touchpad to stop the washer • i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ESTIMATED TIME DISPLAY After pressing start , this display will show the estimated time remaining in the cycle . The estimated time may fluctuate to better indicate the wash time left in the cycle . ATER USE The amount of water used will vary with each load . The Maytag Neptune ® clothes washer uses an adaptive fill to provide the appropriate amount of water for efficient cleaning performance and conservation of water and energy . Fill time will vary depending on water pressure . 3
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_ ' . . ONTRO L PANEL 1 . j ] j " • _ _ _ ; _ ! _ i • _ _ • • • • _ ! * • • _ • i _ ! • • • • _ • i _ ¸ • Sp _ € | al Note : Press Back o ¢ : Home for previous couChscreen _ 4
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( _ ONTROLS AT A GLANCE SElq - ING A WASH CYCLE If there are no words on the touchscreen , open the door , touch any pad ( except off ) , or touch the screen to " wake " the controls . cotton / sturdy - Normal tumble pattern and high speed spin . Use for towels , jeans , sheets , linens , underwear , t - shirts . wrinkle free - Reduced tumble pattern and spin speed to reduce wrinkling . Use for dress shirts / pants , wrinkle free clothing , poly / cotton blend clothing . delicates - Gentle tumble action and gentle spin speed . Use for dress shirts / blouses , nylons , sheer or lacy garments . hand wash - Alternating periods of short tumble and long soak with a gentle Step spin speed . Use for items labeled hand wash . Home Screen Select the NOTE : To minimize wrinkling of wrinkle free fabrics , select Wrinkle Free fab - appropriate fabric setting . For rics setting . The Max Extract option is not recommended information on More Cycles and Favorites see pages 7 and 9 . _ m hot / cold - Whites and heavily soiled color - fast items . m warm / warm - Color - fast items . When warm rinse is selected , only the third G _ DIU r { nsB W _ rri3 rinse rinse will be warm . The first and second rinses will be cold to conserve energy . warm / cold - Moderately soiled color - fast items ; most wrinkle free items . € old _ ash _ 1 r ! nse _ ld r ; nse coldlcold - Brightly colored , lightly soiled items ; washable woolens . IMPORTANT : The washer features an automatic temperature control to provide a warm wash of approximately 105 " F and cold wash of approximately 65 " F . Step While the washer is filling , you may notice only hot and / or only cold water going Wash / Rinse Te m perature - Select throu . F . h the dispenser when cold or warm wash temperatures are selected . This is a normal function of the automatic temperature control feature as the washer deter - the appropriate wash / rinse tempera - ture . mines the temperature of the wate _ extra heavy soil - Use for cleaning ground - in , stubborn soils . heavy soil Use for cleaning heavily soiled loads . normal soil - Use for cleaning moderately soiled loads . This setting will he appropriate for most loads . iight Soii quick 2109rmai { nfii _ aWShash I 156nmlihrat wwaashsh light soil - Use for cleaning lightly soiled loads . quick - The Quick setting offers a quick cycle time . Suggested uses include freshening newly purchased clothes or clothing that has been packed away . Step Soil Level / Wash Time Select the appropriate soil leve } / wash time . 1 or touchscreen . previous Special Note : Press Back Home for J 5
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coeonlsturdy options fabrics ree ! ! urn cy _ e chin " e exlm rinse OH hot wash re _ d chimeON cold rinse ; normal Soil Step 4j Review Screen - This screen reviews your selections before starting the washer . You may press Start / Pause to begin washing or press a displayed choice to change previous selections . , [ z _ Lt : _ TF ! extra rinse - A fourth rinse at the end of the cycle to more completely remove laundry additives and perfumes . end of cycle chime - Touch " Loud " , " Medium " , " Soft " or " Off " to set the volume level of the end of cycle chime . Touch " Continue " to accept the selected volume setting . presoak - Adds 15 minutes of mostly soaking with minimal tumbling . Can be selected with any cycle . Step 5j spin selection - This allows the proper spin speed selection for specific loads . Max Extract should be selected for jeans , towels , and bedding . Wrinkle Free Options Screen - The option for khakis , dress shirts and other Permanent Press or Wrinkle Free items . choices on the left turn the options Regular spin for anything else . on or off . Some option choices on the right show an additional screen stain cycle Adds time to the wash and rinses for better stain removal . with multiple choices . When the Automatically provides a fourth rinse . Can be selected with any cycle . desired selections are made , touch delay wash - Allows the start of any cycle to be delayed for up to 12 hours . Continue to see the review screen Touch the up or down arrow under hour and minutes to set the time . once again . remind chime - When on , the washer will chime every 5 minutes for 2 hours or until the door is opened . Step 6j If you are satisfied with the selections , press the Start / Pause pad to begin the cycle . Special Note : Press Back or Home for previous touchscreen _ I
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( _ ONTROLS AT A GLANCE CONT . FAVORITES Favorites allows you to create , name and save up to 24 commonly used wash cycles . " Blue jeans " and " towels " favorite cycles have been programmed for you . To change these cycles for your prefer - ences , see Edit a Favorite on page 8 . For a detailed description of the settings , see pages S and 6 , " Setting aWash Cycle " . CREATE A FAVORITE i or Step Step Step Touch " Create a Favorite " . Touch " Favorites " on the home Fabrics Select the appropriate fabric setting . screen or the Favorites pad . hot wash i c _ d normalsoil _ ! Step Step Step Soil Level / _ Vash Time - Select the Review Screen - This screen reviews WashlRinse Temps - Select the appropriate wash / rinse temperature . appropriate soil level / wash time . your cycle choices and allows you to choose Options to further customize your wash cycle . Press " Options " if desired , or press " Continue " . _ ra rins _ modl _ l hd of _ otton / st _ rd _ options ; : fabrics _ iui _ _ _ ho _ _ iash normal _ oll rehllnd Chime _ , ; . i _ ue 1ti mind , rash € ontlnu _ Step Step 8j Step Options Screen The option choices If satisfied with your selec - Name A Favorite Cycle - Touch the corresponding on the left turn the options on or off . tions , press " Continue " to letter and space combination _ o spell out your favorite cycle Some option choices on the right show name your favorite cycle name , up to 12 characters . Press " Save " . Your new an additional screen with multiple Favorite Cycle will be displayed on the Favorites page choices . When the desired selections are made , touch " Continue " to see the review screen once again . 7
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EDIT A FAVORITE This allows you to change the settings of any favorite cycle . For a derailed description of the settings , see pages S and 6 , " Setting a Wash Cycle " . I _ Ft _ L3 cOtton / sturdy : : opUonS _ o _ o _ y w _ nk _ e I _ hot W ; Bsh or cold rinse n0 _ al soil " . . . . . 16 rn ! n . wash Step Step Step Touch " Favorites " on the home screen or the Touch " Edit A Favorite " . Touch The review screen for that specific Favorites pad . the favorite cycle you want to edit . cycle will be displayed , Make changes by touching the appropriate area . Press " Continue " . Step If the current favorite cycle name still applies , touch " Save " . If you prefer a new name , touch " Clear " , type in the new name and touch " Save " . Use the arrow at the top of the screen to backspace . i DELETE A FAVORITE blue _ allS : dress sfiirts or : blankets ii € lQ ere a favorites nges rite I favorite Step Step 3j Step 2d Touch " Favorites " on the home Touch " Delete A Favorite " . Touch A pop - up window will appear to verify screen or the Favorites pad . the favorite cycle you want to delete . that you want to delete a cycle . If you If the favorite cycle you want to are sure you want to delete a cycle , press delete is on another page , touch the " Yes " . Once the favorite cycle is arrow in the corner until you see the deleted , the other favorites will move up favorite cycle you want to delete . one position . Special Note : Press Back or Home for previous couchscreen . I 8
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_ . ONTROLS AT A GLANCE CONT . MOVE A FAVORITE Step Step Touch " Favorites " on the Home screen or the Touch " Edit a Favorite " . Favorites pad . Step Step Now the favorite cyclewill appear in the upper left position of Touch the area entitled " Hove Favorite to First Page " . the touchscreen . The other favorites cycles move back one Using the arrow at the top , scroll through the pages until you position with the sixth favorite cycle moving to the next page . get to the favorite you would like to move to the first page . Touch that favorite cycle . i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , MORE CYCLES SETFINGS More Cycles offers the ability to choose a rinse and spin only cycle or a spin only . spin E : hand wash custom spin f _ worites temperature ; i _ ; _ ; _ ; rinse _ Pin ; Step Step Touch " Hore Cycles " on the The settings under " More Cycles " allow you to This screen reviews the preset selec - Home screen . choose from the following : tion for a " Warm Rinse and Spin " . Press • Preset rinse and spin Start / Pause to begin rinsing or press a • Preset spin only displayed choice to change a selection . • Customized rinse and spin • Customized spin only I Special Note : Press Back or Home for previous touchscreen . 9
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COLD RINSE & SPIN SPIN ONLY m cotton / aturdy medium ahd of fabrics fabrics ' cyc ! e chime medium end of : spin , This screen reviews the preset selec - This screen reviews the preset selection for a " Spin " . Press Start / Pause to begin tion for a " Cold Rinse and Spin " . Press Start / Pause to begin rinsing or press a spinning or press a displayed choice to displayed choice to change a selection . change a selection . F . . . . . . . . . . . . . . . . . . i CUSTOM RINSE AND SPIN sp ! . custom Spin Step Step Step Touch " Custom Rinse and Spin " on the Select the appropriate fabric setting . Touch " Hore Cycles " on the Home screen . More Cycles Screen • This will determine the rinsing tumble pattern . m : _ _ wo _ _ / _ t _ , ¸ . ? " ! _ i _ _ i _ i ; _ i ¸ ¸ : _ our wrinkle fr _ e Step Step Step Select a spin speed appropriate for the Select the appropriate rinse tempera - Select the number of rinses appro - load . This will determine how much ture . A warm rinse may feel better priate for the load . moisture is removed from the load . for those with arthritic hands . medium end of cycle chime _ ia _ n _ temperature max extract 3 rinse spin Step This screen reviews the selections for " Custom Rinse and Spin " . Press Start / Pause to begin rinsing or I0 press a displayed choice to change a selection .
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1 . ONTROLS AT A GLANCE CONT . CUSTOM SPIN : COff _ niS | U _ w , inkle free : ICa es hand wash Step Step _ Step 3j Touch " More Cycles " on the Touch " Custom Spin " on the More Select the appropriate fabric set - Home screen . Cycles Screen . ting . This tells the washer how to spin for a certain load . Step 4 _ Step _ Sj This screen reviews the selections for a " Custom Select a spin speed appropriate for the load . This will determine how much Spin " . Press StartJPause to begin spinning or moisture is removed from the load . press a displayed choice to change a selection . The Help feature offers a variety of detailed information including the stain brain , before you call , laundry hints , operating tips , lock out feature and select preferences . This section of the user guide will demonstrate how to easily navigate to the main areas of the help topics . From there , you will easily be able to narrow your search for finding laundry information . STAIN BRAIN I The Stain Brain provides detailed steps to treat over 50 of the most common stains . The Stain Brain also offers the user the option of automatically setting the washer cycle for the particular stain . Em before c d you call ¸ operating tips o q r unknOWn feature preferences v x y Step lj Step 2j Step 3j Select " Stain Brain " Touch the Help touchpad . Select the first letter of the stain you wan [ to remove II
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options b _ fo _ oZ , bewrag _ m _ cyclech _ e fabr _ , blood _ ttOr l : , m - uoak0N wa _ xT1 WaSh _ ! € old rlnse _ / ex _ he _ sO . 34 mini Wash : r i ¢ : , : set _ sher fo _ till _ Stain Step Step6 Step Review Screen - This screen reviews the selections To automatically set the washer to Select the appropriate stain listing . run the appropriate cycle for the made by the Stain Brain before starting the washer . selected stain , touch " Set Washer Press Start / Pause to begin washing , or press a dis - For This Stain " . played choice to change selections . BEFORE You CALL Step2 Step Step Select " BeforeYou Call " • Here you will see headings for common trouble - shooting topics . Touch the Help touchpad . Touch one of the displayed areas to see specific information . Touch the arrows at the top of the screen to move forward or back through the topics • For more detailed information see " Before You Call " section pg . 20 - 21 , or call 1 - 888 - 462 - 9824 for further assistance . Step4 if you would like to see the other topics , press the Back touchpad to get back to the main topics . Special Note : Press Back or Home for previous touchscreen . 12
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ONTROLS AT A GLANCE CONT . LAUNDRY HINTS Step 2j Step : 3j Step Select " Laundry Hints " from Here you will see the available Touch the Help touchpad . the Help screen . topics . Touch the topics to see specific information . - - - ' - ' - - - ' T - Step Step If you would like to see the other topics , Touch the sub - topic to see specific information . press the Back _ ouchpad to get back to the main topics . M Special Note : Press Back or Home for previous t _ chs _ r _ ' en . 13
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OPERATING TIPS . . . . . _ fo _ stai , braln ; " _ _ , Steplj Step _ Step _ Touch the Help touchpad . Select " Operating Tips " from the Help " Operating Tips " provides information on Screen . maximizing the touchscreen controls and use of your washer . Step If you would like to see the other topics , press the Back touchpad to get back to the main topics . Lock OUT FEATURE Fm _ L ' 4TE , _ ' trla ' _ T _ i " Step 1j Step _ Step 3J Select " Lock Out Feature " from the The " Lock Out Feature " deactivates the Touch the Help touchpad . Help Screen . touchscreen and touchpads . Press and hold the " To Activate Lock Out Press Here " section for Jl three seconds . Use this feature for cleaning the control panel or to prevent unwanted use of the washer . To dea ¢ _ vato lock out praS _ hero Step 4d Step Sj To make the touchscreen and touchpads active If you would like to see the other topics , again , press and hold the " To Deactivate Lock Out press the Back touchpad to get back to the Press Here " section for three seconds . main topics • 14
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_ . . ONTROLS AT A GLANCE CONT . SELECT PREFERENCES _ Step Step Touch " Select Preferences " . " Select Preferences " allows you to select the volume of Touch the Help touchpad . the touchscreen beeps , set the intensity of the screen display , activate the Auto Start and Energy Saver functions , and change the display language to English , French or Spanish . F TOUCHSCREEN VOLUME I I CHANGE MONITOR CONTRAST CHANGE LANGUAGE i I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J _ . _ ! _ _ i _ ! ! ! _ _ Z _ ! ! _ ! ! • • • _ ! i _ • Yes / Oul No / NoO I Touch " Loud " , " Medium " , " Soft " or Depending on the lighting in your home You have the ability to change the lan - " Off " to set . the volume level of the and other factors , you may want to adjust guage between English , French and touchscreen beeps . Touch " Continue " the intensity of your touchscreen . Touch Spanish . You will always see the next to accept the selected volume setting . the arrows to lighten or darken the dis - screen in the selected language to make play . Touch " Continue " when finished . sure you want to change the language . , ENERGY SAVER AUTO START i i When " Auto Start On " is chosen , the Selecting " Energy Saver On " deacti - vates the internal water heater • washer will automatically start when the cycle is selected . " Energy Saver Off " activates internal water heating for improved cleaning per - formance , Special Note : Press Back 0r : Home for previous touchscreen . 15
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F EATU RES l DETERGENT I DETERGENT COMPARTMENT ] Your Maytag Neptune ® washer is designed I . Pour laundry detergent directly into the detergent com - to use either high efficiency ( HE ) deter - , _ lll partment before starting the clothes washer or as the gents or regular detergents normally used washer isfilling . with top - loading washers . 2 . If color - safe bleach is to be used , it should be added with detergent to the detergent compartment for best results . • For best cleaning results , use a highefficiency detergent such asTide HE orWisk HE * . High efficiencydetergents • When addingcolor - safe bleachwith detergent , it is best if contain suds suppressors which reduce or eliminate both laundry products are in the same form ; granular or suds . When less suds are produced , the load tumbles liquid . more efficiently and cleaningresults are maximized . • When using regular detergent formulated for top - loadingwashers , it is important to pay close attention to the soil level of the load , load size , and water hardness * * . To avoid over , sudsing , reduce the amount of detergent used with soft water or with small or lightly soiled loads . * Brand names are trademarks of the respective manuPacr . urers . To determine water hardness in your area , contact your localwater utility or State University Extension of Ece in your area . I AUTOMATIC DISPENSER I The automatic dispenser consists of three compartments which hold I ) liquid or granular detergent and color safe bleach , 2 ) liquid chlorine bleach and 3 ) liquid fabric softener . All laundry products can be added at once in their respective dispenser compartments . They will be dispensed at the appropriate time for most effective cleaning . After loading the laundry additives into the dispenser , close the dispenser lid . 16
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F EATURES CONT • BLEACH COMPARTMENT I I SOFTENER COMPARTMENT ] ( Liquid Chlorine Bleach Only ) I . Pour the recommended amount of liquid fabric softener into the softener compartment . For smaller loads use less than I . Add liquid chlorine bleach to the bleach compartment one cap full . DO NOT exceed the MAX FILLline . The chlorine bleach compartment will hold ¾ of a cup . 2 . Fabric softener should be diluted with warm water until it reaches the MAX FILL line on the compartment . Do not fig 2 . Avoid splashing or over - filling the compartment . Over - above the MAX FILL line . If the compartment is filled filling the compartment will release the liquid above the MAX FILL line , fabric softener will enter chlorine bleach into the clothes washer too eady . the clothes washer too early . 3 . The washer automatically dispenses bleach into the tub 3 . This compartment automatically releases liquid fabric soft - when there are approximately two minutes left in the ener at the proper time during the rinse cycle . wash portion of the cycle . This maximizes the effective - ness of the bleach . NOT _ 4 . The dispenser automatically dilutes liquidchlorine bleach before it reaches the wash load . • Use the softenercompartmentonlyfor liquidfabric softeners . • Usingthe DownyBall * is not recommended with this washer . It NOTE : will notadd fabricsoftenerat the oppmpriate time . Usethe dis - penseron top of the washer . • Neverpauruedilutedliquidcblorinebleachdirectlyontothe leador intothe tub . It is a powerful chemicaland can cause fabricdamage , suchasweakening of the fibersor colorloss , if nat usedproperly . • If you prefer to use color - safe , non - chlorine bleach , add it to the detergent compartment . Do not pour color - safe bleach into the bleach compartment . * Brandnamesaretrademarksof _ e respect _ emanufacturers . 17
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CARE AND CLEANING 1 Turn off the water faucets after finishing the day's Clean the following as recommended : washing . This will shut off the water supply to the clothes Control Panel - clean with a soft , damp cloth . Do not use washer and prevent the unlikely possibility of damage from abrasivepowders or cleaning pads . Do not spraycleaners escapingwater . directly on the panel . Use a soft cloth to wipe up all detergent , bleach or other Cabinet - clean with soap and water . spillsasthey occur . CLEANING THE INTERIOR ] Hard water deposits may be removed , if needed using a rec - To clean and freshen the washer interior : ommended cleaner labeled clothes washer safe . I . Make a solution of one cup chlorine bleach and two cups The interior of the washer should be cleaned periodically to warm water . Be careful not to spill or splashthe bleach solution . remove and dirt , soil , odor or bacteria residue that may remain in the washer as a result of washing clothes . We rec - 2 . Wipe the lower portion of gray door sealwith bleachsolu - tion and soft cloth . ommend taking the following steps every 60 to 120 daysto clean and freshen your washer interior . The frequency with 3 . Fill the bleach dispenser with chlorine bleach . which the washer should be cleaned and freshened depends 4 . Run the washer through a complete cycle usinghot water . on factors such as usage , the amount of dirt , soil or bacteria 5 . Repeat the wash cycle if necessary . being run through your washer , or the use of cold water . I CLEANING THE DISPENSER ] The dispenser may need to be cleaned periodically due to remove the cap covering the siphon tube for the bleach and laundry additive build - up . For easy clean - up of the dispenser , softener . Run warm water and a soft brush or cloth over the grasp the removable two - compartment container ( for bleach two parts to remove any excess laundry additives . and softener ) as shown in illustration # h As you beginto lift Clean the main dispenser area using water and a soft cloth . the two - compartment container , tilt slightlyinward , according Once the main dispenser is clean , follow the illustrations in to illustration # 2 and remove from the main dispenser . reverse order to replace the two compartment container to its Once the two - compartment container is removed from the original location . main dispenser , take it to a sink . Follow illustration # 3 to NOTE : Do not use any cleaningsubstance but water in the main dispenser . It is possible for cleaningsubstances to drain into the tub . Ifthis should happen , set the washer for a rinse and spin cycleto remove any cleaningsubstancefrom the washer before doing a load of laundry . ® ® ® 18
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STORING THE CLOTHES WASHER l Washers can be damagedif water is not removed from hoses • Turn the water faucets off and disconnect the inlet hoses . and internal components before storage . Prepare the washer • Disconnect the clothes washer from the electrical supply and for storage asfollows : leavethe washer door open to let air circulate insidethe tum - bler . • Select the " Cotton / Sturdy " and " Quick " setting and add one cup of bleach to the detergent dispenser without • Ifthewasherhasbeenstoredinbelow - freezingtemperatures , clothes in the tumbler . Run the clothes washer through a allow time for the water left over in the washer to thaw out complete cycle . prior to use . For information on long - term storage or storage of your washer during extreme cold temperatures , call Maytag Customer Service toll - free at 1 - 888 - 462 - 9824 , U . S . customers usingTTY for deaf , healing impaired or speech impaired , call 1 - 800 - 688 - 2080 . REPLACING INTERIOR LIGHT Instructions for replacingthe bulb : I ) Unplug or disconnect the clothes washer from the electrical power supply . 2 ) Open the door . 3 ) Unscrew the lightbulb counter clockwise from the socket . 4 ) Replace the bulb with a 10 watt candelabra base light bulb and rotate clockwise . 5 ) Plug in or reconnect clothes washer to the power supply . REVERSING THE CLOTHES WASHER DOOR i Clothes washer door swing direction can be changedusing the following procedure : I ) Swing door fully open and support it while removing four hingescrews ( which hold hingesto door assembly ) . 2 ) Move door to a work surface and transfer four color matched door screws to the opposite side of the door assembly . 3 ) Remove one screw holdingtop hingeto cabinet and one screw holding top hinge cover to cabinet ( opposite side ) . 4 ) Remove hinge and bracket from cabinet by moving them up and clown to a position where they are released . 5 ) Install hinge and bracket in swapped locations and drive screws to attach them securelyto the cabinet . 6 ) Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position . 7 ) Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet . 8 ) Support door in fully open position on hinge side and drive four screws to securely attach hingesto door assembly . 9 ) Close door and check to see that clothes washer operates properly . . . . . . . . . . . . . . . . . . . . . . . . 19
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BEFOREYOU CALL For problem laundry solutions ( i . e . fabric damage , residue , tangling ) and special laundry care procedures , see the enclosed LaunderingTips booklet . • Use Max Extract Spin Speed opdon . Load isToo Wet at • Try usinga highefficiencydetergent to reduce sudsing . End of Cycle , Load is too small . Very small loads ( one or two items ) may not be balanced and may not spin out completely . • Hake sure door is firmly closed . • Hake sure hose connections are tight . LeaksWater • Make sure end of drain hose is correctly inserted and secured to drain facility . • Avoid overloading . • Use highefficiencydetergent to prevent over - sudsing . • Check fuse or reset circuit breaker . • Straighten drain hoses . Eliminate kinked hoses . If there is a drain restriction , call for service . Won't Spin • Close the door and pushthe Start / Pause touchpad . For your safety , washer will not tumble or spin or Drain unless the door is closed . • After pressingthe StarTJPausetouchpad , it will take 30 secondsbefore the clothes washer beginsto spin . The door must lock before spin can be achieved . • See " Tub is Completely Fullof Suds " below . • Plugcord into live electrical oudet . • Check fuse or reset circuit breaker . • Close door and push the Start / Pause touchpad to start the clothes washer . For your safety , washer Stops will not tumble or spin unlessdoor is closed . • This may be a pauseor soak period in the cycle . Wait briefly and it may start . • Check screens on inlet hosesat the faucets for obstructions . Clean screens periodically . • Run the clothes washer through another complete cycle usingcold water . Tub is Completely • Reduce detergent amount for that specificload size , soil level and water hardness . Full of Suds • Use highefficiency or low sudsingdetergent speciallyformulated for front load washers . • Turn both faucets on fully . • Make sure temperature selection is correct . Fills with the • Hake sure hosesare connected to correct faucets . Flushwater lines . Wrong • Check the water heater . It should be set to deliver a minimum 120 ° F ( 49 ° C ) hot water at the tap . Temperature Also check water heater capacity and recovery rate . Water • Disconnect hosesand clean screens . Hose filter screens may be plugged . • When warm rinse is selected , only the final rinse will be warm . The first two rinses will be cold . • As the washer is filling , the water temperature may change as the automatic temperature control feature checks incoming water temperature . This is normal . • The washer features an automatic temperature control to provide a warm wash of approximately 105 " F and cold wash of approximately 65 " E While the washer is filling , you may notice only hot and / or only cold water going through the dispenser when cold or warm wash temperatures are selected . This is a normal function of the automatic temperature control feature asthe washer deter - mines the temperature of the water . 2O CONTINUED
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BEFOREYOU CALL CONT . Be sure the door is tightly closed . Plug cord into a live electrical outlet ( tub light should illuminate ) . Check fuse or reset circuit breaker . Won't Fill Open and close the door , then pushthe Start / Pausetouchpad . Turn both faucets on fully . Straighten inlet hoses . Disconnect hoses and clean screens . Hose filter screens may be plugged . • Check fuse or reset circuit breaker . Won'tTumble " Open and close the door and pressthe Start / Pause touchpad . For your safety , the clothes washer will not tumble or spin unlessthe door is closed . Door Locked Shut ; • Press the StartJPausetouchpad to stop the washer . Will Not Open • It may take a few moments for the door lock mechanismto disengage . Freshening • SeeCleaningthelnterior , page 18 . Your Washer • Clothes washer should be leveled properly as oudined in installationinstructions . • Check that the leveling leg lock nuts are tightened . Is Noisy • Be sure rubber feet are installed on leveling legs . • Weak floors can causevibration and walking . • For information on normal operating sounds , see page 22 . The Toucllscreen is • The contrast may need to be adjusted . Select " Help " then " Select Preferences " . Touch " Change Monitor Contrast " . Using the arrows move the block to the lef _ or right to improve the visual Fading quality of the touchscreen . For further assistance , call Maytag Customer Service toll - free at 1 - 888 - 4 - MAYTAG ( I - 888 - 462 - 9824 ) . U . S . customers usingTTY for deaf , healing impaired or speech impaired , call 1 - 800 - 688 - 2080 . 21
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OPERATING SOUNDS High pitched sound during a spin The motor increases speedto spinthe tub to remove moisture from the load . cycle . Detergent is dispensedat the start of the cycle . Bleach is dispensedduringfinal Flushing water sound coming from minutes of wash . Fabric softener is dispensed during the third rinse while the the dispenser area . washer is filling . Sloshing or gurgling water sound The sealed balance ring around the tub contains a liquid and is designedto when washer is off and the tub is make the washer spin smoothly . rotated . " Whirring " or " Sloshing " sound The tub rotates one direction followed by a pause . The tub reverses direction followed by a pause , repeated and pauses . Thisaction continues throughout the cycle . throughout the wash cycle . Clothes washer maintains a slightly After reaching the maximum spin speed , the washer may reduce spin speed reduced spin speed after achievinga slightlyfor maximum performance . higher spin speed . The spin speed slows down dramati - cally when it sounds like an out - of - bal - The tumbler will beginto accelerate to speed , then slowsback down to redis - ante load . tribute the load more evenlywhen an unbalanced load occurs . The Maytag Neptune ® clothes washer usesa true adaptive fill and adds more water during the wash cycle as it is needed . Water is added after the washer OR has been tumbling for a while . Water flows through the dispenserto dilute and add bleach or fabric softener at the appropriate time . This will occur even if bleach and fabric softener are not used . Before the washer starts to fill , it will make a seriesof clicking noises to check Clicking / draining sounds when washer the door lock and do a quick drain . is started . 22
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QUESTIONS & ANSWERS Q . What's the best cycle to use if I have stains on my laundry ? A . Select Cotton / Sturdy fabrics , the Heavy soil wash time and the Stain Cycle option . Pretreat the stains with a laundry pre - treat product . Refer to the " Stain Brain " under Help for more information on treating specific stains . Q . How large of a load can I wash in my Maytag Neptune ® washer ? A . The tub can be loaded completely full with dry , unfolded clothes . However . do not pack the tub tightly , If the load is heavily soiled it is very important not to overload the washer . Q . At the end of the cycle my load comes out wetter than normal . What causes this ? A . During tumble and spin the washer may have had difficulty getting to a full spin speed becausethe load was not evenlydis - tributed . This can occur with small loads , heavy items or a load in which too much detergent was used , causing over - sudsing . Redistribute the load in the washer , close the door and follow these steps . Touch " More Cycles " , " Spin " , and Start / Pause , Q . My laundry items seem to be very wrinkled at the end of the cycle . What can I do to correct the problem ? A . Wrinkling is caused by the combination of heat and pressure . Be sure wrinkle free or permanent press fabrics are washed on the Wrinkle Free cycle , Wrinkle Free Spin , and a cold rinse is used . ( See pg . 5 for Wash / Rinse Temperature ) . DO NOT USE MAX - EXTRACT . Q . My whites are not as white as I'd like . What can I do ? A . Wash white loads using the Cotton / Sturdy fabric selection , Select the hot wash / cold rinse temperature setting and put 3 / 4 cup of chlorine bleach in the bleach dispenser . The bleach will be dispensed in the final minutes of the wash providing for optimal whitening . Maytag recommends a hot water wash temperature of 120 - 140 " F ( 49 ° - 60 " C ) . 23
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_ JoP - UP WINDOWS In an effort to better understand what is occurring with your Maytag Neptune _ Washer , pop - up windows may appear . These windows are there to inform you of what is happening and what actions may need to be taken . Examples of these pop - up windows are below . : a ' _ m After you have read the message , touch " ok " and the pop up window will disappear . NOTES 1 I 24
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CLOTHES WASHER WARRANTY Full One Year Warranty For one ( I ) year from the date of originalretail purchasea , ny part which failsin normal home usewill be repaired ol replaced free of charge . Limited Warranty After the first year from date of originalretail purchaset , hroughthe time periods listedbelow , the partsdesignatedbelow whichfailin normal homeusewill be repaired or replaced free of chargefor the part itself , with the owner payingallother costs , includinglabor , mileage andtransportation . Second Year - All parts . Third through Fifth - Electroniccontrol . Third through Tenth - Drive motor . Third through Lifetime - Stainlesssteel innerwash basket . Additional Limited Warranty Against Rust - Through Shouldan exterior cabinet , includingthe top and baseframe , rust through duringthe one year period startingfrom the date of retail purchaser , epair or replacement will be madefree of charge . After the first , andthrough the tenthyear , repair or replacement will be madefree of chargefor the part itselfw , ith the owner payingallother costs , includinglabor , mileage andtransportation . Please Note : This full warranty and the limited warranty applywhen the washer is located in the United Statesor Canada . Washers located elsewhereare coveredby the limitedwarranty only , includingpartswhich fail duringthe first two years . The specificwarranties expressedaboveare the ONLY warrantiesprovidedby the manufacturer . This warranty givesyou specificlegalrights , and you mayalso haveother rights that vary from stateto state . To Receive Warranty Service To locate an authorized service company in your area contact the Wlaytagdealer from whom your appliancewas purchased ; or call Maxtag Appliances SalesCompany , Mayt _ Customer Assistance at the number listed below . Should you not receive satisfactory warranty ser - vice , please call or write : Mayt . agAppliances SalesCompany Arm : CAIR ® Center P . O . Box 2370 Cleveland , TN 37320 - 2370 U . S . or Canada ( toll - free ) 1 - 888 - 462 - 9024 U . S . customers uslngTTY for deaf , hearing impaired or speech impaired , call 1 - 800 - 600 - 2080 , When contacting Maytag Appliances Sales Company , May _ g Customer Assistance about a service problem , please include the following . ( a ) Your name , address and telephone number ; ( b ) Model number and serial number ( found on the back of the control panel ) of your appliance ; ( c ) Name and address of your dealer and the date the appliance was purchased ; ( d ) A clear description of the problem you are having . ( e ) Proof of purchase . What is not covered by these warranties : I . Conditions and damagesresulting from any of the following : . 4 . products purchased for commercial or industrial use . a . Improper installation , delivery , or maintenance . 5 . The cost of service or service call to : b . Any repair , modification , alteration or adjustment not autho - Correct installation errors . rized by the manufacturer or an authorized servicer . b . Instruct the user on proper use of the product . c . Misuse , abuse , accidents , or unreasonable use . c . Transport the appliance to the servicer . d . Incorrect electric current , voltage or suppty . 6 . Consequential or incidental damagessustained by any person e . Improper setting of any control . as a result of any breach of : hese warranties . 2 . Warranties are void if the original serial numbers have been Some states do not allow the exclusion or limitation of conse - removed , altered , or cannot be readily determined . quential or incidental damages , so the above exclusion may not 3 . Light bulb apply . User'sGuides , servicemanualsandparts catalogsare availablefrom MaytagAppliancesSalesCompanyi , ' laytagCustomerAssistance . Maytag • 403 West Fourth Street North • P . O . Box 39 • Newton _ Iowa 50208 25
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